17.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
Best Contact Center Analytics Software in 2026
Contact center analytics software can help you examine customer conversations and track service operations. The ranked entries include CallMiner Eureka, Five9 Interaction Analytics, and Observe.AI Conversation Intelligence. Compare speech analytics and sentiment analysis to understand the interaction insights covered, then look at real-time monitoring, quality scorecards, and service-level reporting for ways to…
27.9
MaestroQA is now Rippit, a platform rebuilt as an AI-first system for building agents from conversation data.
Free planWebAPIExtension
37.6
Convin is contact center software that records, transcribes, and analyzes customer interactions across voice, video, and email.
Free planAndroidiOSWeb
- 4
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 5
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 6
Enthu.AI
Enthu.AI is a web platform for contact center intelligence, combining call quality assurance, customer satisfaction monitoring, and real-time assistance.
Web6.4From $59 a month - 7
Medallia
AndroidiOSWebAPI6.3 - 8
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 9
Daisee
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight.
Web6.1From $99 a month - 10
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 11
Level AI Contact Center Analytics
Level AI Contact Center Analytics analyzes calls, chats, and emails to help teams understand agent and team performance, quality scores, customer…
WebAPI6.0 - 12
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and…
WebAPISelf-hosted6.0 - 13
5.9 - 14
QEval
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions.
Web5.9 - 15
ASAPP Interaction Intelligence
ASAPP Interaction Intelligence creates a customer record that brings together intent, conversation, and context over time.
5.7 - 16
CallMiner Eureka
WebAPI5.7 - 17
5.7From $75 a month - 18
Hear
WebAPI5.7 - 19
Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics is Windows software for monitoring and analyzing contact center activity.
Windows5.7From $25 a month - 20
Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence is an agentic AI platform for enterprise customer experience teams.
Web5.6 - 21
5.5From $110 a month - 22
Talkdesk Interaction Analytics
Talkdesk Interaction Analytics is web software for customer-experience analytics across contact channels.
Web5.5From $85 a month - 23
Verint Interaction Analytics
Verint Interaction Analytics analyzes customer interactions to identify sentiment, agent behavior, topics, and operational trends.
5.5 - 24
Analyza
Analyza transcribes and analyzes customer interactions to produce measurable service KPIs.
WebAPI5.3 - 25
Joulica Contact Center Analytics
Joulica Contact Center Analytics unifies real-time, predictive, and historical analytics for digital and voice customer-service environments.
WebAPI5.3