Best Contact Center Analytics Software in 2026
Updated
In short: Convin is ranked #1 of 29 as of 4 October 2026, ahead of MaestroQA and SESTEK Text-to-Speech. The best-ranked option with a free plan is MaestroQA. The lowest first paid tier on this page is Genesys Cloud Agentic Virtual Agent at $6.25/mo.
Contact center analytics software can help you examine customer conversations and track service operations. The ranked entries include CallMiner Eureka, Five9 Interaction Analytics, and Observe.AI Conversation Intelligence. Compare speech analytics and sentiment analysis to understand the interaction insights covered, then look at real-time monitoring, quality scorecards, and service-level reporting for ways to review performance. Data retention, free-plan availability, and the paid starting price offer practical points of comparison, too. Consider which kinds of insight your team needs and whether live monitoring or retained interaction data is important to your work; the listed criteria let you weigh those needs across the options.
29 contact center analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Convin Top pick · 6.9 Free plan · Free
#2 MaestroQA Runner-up · 6.7 Free plan · $185/mo
#3 SESTEK Text-to-Speech Also great · 6.5 - Free planFree trial AndroidiOSWebRecognisedDocumentedFree planPlatforms
- Free plan extensionWebRecognisedDocumentedFree planPlatforms$185/mofirst paid tier About MaestroQAVisit site
- apiLinuxself-hostedWindows
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Web
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Free plan
- No
- Paid from
- 75 /user/mo
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms$6.25/mofirst paid tier About Genesys Cloud Agentic Virtual AgentVisit site - Web
- Speech analytics
- Yes
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms$85/mofirst paid tier About Talkdesk CX CloudVisit site - Web
- Free plan
- No
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms$99/mofirst paid tier About DaiseeVisit site - Free trial Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms$59/mofirst paid tier About Enthu.AIVisit site - Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Free trial apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Windows
- Free plan
- No
- Paid from
- 25 /user/mo
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms$25/mofirst paid tier About Squaretalk Contact Center AnalyticsVisit site - Web
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
-
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms -
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms -
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
- Quality scorecards
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Speech analytics
- Yes
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Real-time monitoring
- Yes
- Speech analytics
- Yes
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which contact center analytics software is ranked first on Everything Xiaomi?
Convin is ranked #1 of 29 with a score of 6.9. MaestroQA is second and SESTEK Text-to-Speech third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Genesys Cloud Agentic Virtual Agent has the lowest first paid tier we found: $6.25/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.