Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
What Sprinklr Service is
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels. Supported channels include voice, social media, messaging, WhatsApp, live chat, SMS, email, and online communities. The platform combines a shared inbox, customer journeys, agent context, workflow actions, collaboration, human handoff, multilingual support, and API access. Conversational AI bots provide always-on sales and support, while Agent Copilot can suggest responses, find articles, summarize conversations, and assist with post-call procedures. AI routing considers skills, availability, past interactions, performance, and customer satisfaction; interaction scoring and real-time coaching are also described. Named integrations include Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Slack, and ServiceNow, with custom integrations available through its API layer. Security controls include role-based permissions, single sign-on, two-factor authentication, and IP restrictions. Pricing is customized by quote, with no free plan or trial.
Good
- More than 30 supported channels
- AI-assisted routing and agent workflows
- Shared inbox and team collaboration
- Broad named integrations
- Enterprise security certifications and FedRAMP authorization
Watch out
- Pricing is available by request
- No free plan or free trial
- Designed for large organizations
- Subscription terms vary by modules and usage
Who it suits
It is intended for large organizations seeking enterprise customer-service operations across many voice and digital channels. Teams needing routing, AI assistance, integrations, and governance controls may consider it.
Verdict
Sprinklr Service brings multichannel contact-center functions, AI assistance, routing, and integrations into an enterprise platform. Prospective customers must request a demo and customized quote rather than selecting a self-serve tier.
Plans and prices
From Sprinklr Service's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom enterprise quote | Priced on request | Quote-based enterprise deployments · no self-serve pricing tier · Subscription pricing is customized to product modules, user licenses, channel and message volume, and contract term. |
The facts
Each one read from Sprinklr Service's own pages, with the date it was checked.
What it does
- Agent assistance
- Agent Copilot can summarize case history and customer context and assist with post-call tasks.checked 12 Oct 2026
- AI assistance
- Its Agent Copilot can suggest responses, find relevant articles, summarize conversations, and complete post-call procedures.checked 12 Oct 2026
- Channels
- The product page describes support across 30+ voice, social, and digital channels, including inbound contact center, social service, and live chat.checked 12 Oct 2026
- Compliance
- Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization.checked 12 Oct 2026
- Custom integrations
- Sprinklr says customers can build custom integrations and apps and use its API layer.checked 12 Oct 2026
- Integrations
- Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations.checked 12 Oct 2026
- Intended customers
- Sprinklr describes Service as a cloud-native CCaaS product for enterprise customer service operations.checked 12 Oct 2026
- Product
- Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels.checked 12 Oct 2026
- Purpose
- Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels.checked 12 Oct 2026
- Routing
- AI-powered routing can assign cases based on factors including past interactions, performance, CSAT, skills and agent availability.checked 12 Oct 2026
- Routing and quality
- The platform routes interactions to suitable agents and uses AI to score interactions and support real-time coaching.checked 12 Oct 2026
- Security certifications
- Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI-DSS, and ISO 27001 certifications and FedRAMP authorization.checked 12 Oct 2026
- Security controls
- Listed product security features include role-based permissions, access controls, single sign-on, two-factor authentication, and IP-restricted access.checked 12 Oct 2026
- Self-service
- Sprinklr describes conversational AI bots that provide always-on sales and support across digital channels.checked 12 Oct 2026
- Shared inbox
- Yeschecked 22 Sep 2026
- Support
- Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email.checked 12 Oct 2026
- Support and evaluation
- Sprinklr says it does not offer a free trial and directs prospective customers to request a demo and walkthrough.checked 12 Oct 2026
- Unified service
- The platform brings customer journeys, agent context and service tools together to support conversations across channels.checked 12 Oct 2026
- Voice and digital
- Features include inbound and outbound contact center capabilities, social customer service, live chat and VoiceConnect.checked 12 Oct 2026
The company
- Founded
- 2009checked 23 Sep 2026
- Headquarters
- New York, New York, USAchecked 23 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Pricing and trial
- Sprinklr's brand factsheet says Sprinklr Service does not offer a free trial; the product page invites visitors to request a demo.checked 12 Oct 2026
Alternatives to Sprinklr Service
- 1
Amazon Q
Free planAndroidiOSWebAPI8.4Free plan - 2
Cresta
WebAPIExtension6.9From $150,000 a year - 3
8x8 Contact Center
AndroidiOSWebAPI6.6 - 4
Google Agent Assist
Free planWebAPI6.6$0.03 one-time - 5
Feelingstream
WebAPImacOSSelf-hosted6.1 - 6
AgentAssist
WebAPI5.9