17.7
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb
Best Support Analytics in 2026
Support analytics tools help teams review support data, analyse conversations and spot sentiment trends. Depending on the product, they can connect through web apps, APIs or self-hosted setups. Compare the support data sources, conversation and sentiment analysis, dashboards, refresh interval and retention period. If you need phone access, check the product details for an Android app; platform support can also…
27.6
AndroidiOSWeb
37.5
GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.
AndroidiOSWeb
- 4
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 5
Zoho Analytics
Zoho Analytics is a business intelligence platform for connecting data, creating visualizations, and sharing reports and dashboards.
Free planSelf-hosted7.3Free plan - 6
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 7
Chatdrill
Free planWeb6.6From $35 a month - 8
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 9
Sympoq
Free planAPI6.2From €49 a month - 10
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 116.1From $25,000 a year
- 12
Level AI Contact Center Analytics
Level AI Contact Center Analytics analyzes calls, chats, and emails to help teams understand agent and team performance, quality scores, customer…
WebAPI6.0 - 135.8From $25 a month
- 14
ASAPP Interaction Intelligence
ASAPP Interaction Intelligence creates a customer record that brings together intent, conversation, and context over time.
5.7 - 15
CallMiner Eureka
WebAPI5.7 - 16
Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics is Windows software for monitoring and analyzing contact center activity.
Windows5.7From $25 a month - 17
Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence is an agentic AI platform for enterprise customer experience teams.
Web5.6 - 18
Verint Interaction Analytics
Verint Interaction Analytics analyzes customer interactions to identify sentiment, agent behavior, topics, and operational trends.
5.5 - 195.5From $19 a month
- 205.0
- 214.9
- 22
Querri
Web4.7 - 234.7
- 244.6
- 254.6
Choosing well
Check Android and other platforms
Platform coverage in this category can include web, API, Android, iOS, Windows and self-hosted deployment. Check the product page for the access method you need.
An Android listing may suit phone-based work, while a web or API connection may fit a desktop or integrated support workflow.
Compare free access and pricing
A free plan or free trial can help you assess a tool before paying. Check what access the offer includes and whether it matches your support data needs.
Paid pricing may be listed as a starting price or supplied on request, so compare the pricing note with the features you require.
Match data sources to your support work
Review the support data sources a product accepts before choosing it. Conversation analytics and sentiment analysis can help you examine interactions from that data.
Confirm that the tool covers the type of support records you need to analyse.
Review dashboards and refresh timing
Custom dashboards can shape reports around the measures your team follows. Check whether the dashboard options fit your reporting process.
The data refresh interval affects how soon changes appear, so compare it with how quickly you need updated support information.
Check data retention
Data retention controls how long support analytics remain available. Compare the stated retention period with your review, reporting and compliance needs.
Questions people ask
Do these support analytics tools have Android apps?
Android is among the platforms represented in this category, but support differs by product. Check the individual listing for Android availability before choosing.
Can I use a web browser?
Web access is a platform option in this category. Confirm that the product you are considering provides web access.
Are free plans available?
A free plan is offered by products in this category, and a free trial is also available from products on the list. Check the individual pricing details.
What analytics should I compare?
Compare support data sources, conversation analytics, sentiment analysis, custom dashboards, data refresh interval and data retention.
Can these tools connect through an API?
API access is available among the platforms represented here. Check the product details to confirm API support for your chosen tool.