NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
What NICE CXone is
NICE CXone is web-based software for handling customer conversations across voice and digital channels. Its listed capabilities include omnichannel routing, call recording and compliance, real-time monitoring, speech analytics, searchable conversation archives, and AI call summaries. Teams can also use sentiment and intent detection, journey analysis, quality scorecards, and demand forecasting. NICE CXone includes intraday management, visual flow building, and caller authentication. Its listed compensation tools cover commission calculations, quota and bonus management, plan simulations, approval workflows, payout tracking, and compensation reporting. Essential, Core, and Complete Suites are listed at 135.00, 169.00, and $209 a month, respectively. Ultimate Suite costs $249 a month and adds AI routing and outbound engagement. A session-based Ultimate Suite usage option is listed at $0.25 a month. There is no free plan.
Good
- Supports voice and digital channels with omnichannel routing.
- Includes recording, compliance, and searchable conversation archives.
- Offers AI call summaries and speech analytics.
- Lists tools for quotas, bonuses, payouts, and reporting.
Watch out
- No free plan is listed.
- Ultimate Suite usage is separately listed at $0.25 a month.
Who it suits
NICE CXone may suit organizations seeking web-based tools for omnichannel customer conversations, monitoring, analytics, and compensation management. Its multiple listed suites provide different combinations of voice, digital channels, routing, recording, and compliance.
Verdict
NICE CXone brings customer conversation handling, analytics, and workforce compensation tools together in a web-based offering. Its paid suites start at $110 a month, with no free plan listed.
Plans and prices
From NICE CXone's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Omnichannel Suite | $110 a month | Voice and digital channels · Omnichannel routing · Recording and compliance · Monthly billing in arrears |
| Essential Suite | $135 a month | Voice and digital channels · Omnichannel routing · Recording and compliance · Monthly billing in arrears |
| Core Suite | $169 a month | Voice and digital channels · Omnichannel routing · Recording and compliance · Monthly billing in arrears |
| Complete Suite | $209 a month | Voice and digital channels · Omnichannel routing · Recording and compliance · Monthly billing in arrears |
| Ultimate Suite | $249 a month | Voice and digital channels · Omnichannel routing · AI routing · Outbound engagement · Monthly billing in arrears |
| Ultimate Suite usage | $0.25 a month | Session-based pricing option · Monthly billing in arrears |
The facts
Each one read from NICE CXone's own pages, with the date it was checked.
The company
- Founded
- 1996checked 28 Sep 2026
- Headquarters
- Ra'anana, Israel and Hoboken, New Jersey, USAchecked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
Alternatives to NICE CXone
- 1
Amazon Connect
AndroidiOSWebAPI7.9 - 2
MaestroQA
Free planWebAPIExtensionmacOS7.9From $185 a month - 3
Convin
Free planAndroidiOSWebAPI7.6Free plan - 47.2From $24 a month
- 5
6.9From $119 a month - 6
Enthu.AI
Web6.4From $59 a month