Best NICE CXone Alternatives in 2026
Updated
20 apps from call center software ranked against NICE CXone on the same published basis.
- 1NICE CXone vs Genesys Cloud CX
- 2NICE CXone vs Amazon Connect
- 3NICE CXone vs 8x8 Contact Center
- 4NICE CXone vs C-Zentrix Contact Center
- 5NICE CXone vs Agentforce Contact Center
- 6NICE CXone vs Dialpad Support
- 7NICE CXone vs UJET
- 8NICE CXone vs Daktela Contact Center
- 10NICE CXone vs Talkdesk CX Cloud
- 11NICE CXone vs Enghouse CCaaS
- 12NICE CXone vs Dollu CCaaS
- 13NICE CXone vs Google Contact Center AI Platform
- 14NICE CXone vs Vonage Contact Center
- 15NICE CXone vs ZIWO
- 16NICE CXone vs Ringflow Contact Center
- 17NICE CXone vs Intermedia Contact Center
- 18NICE CXone vs Altitude Xperience
- 19NICE CXone vs Diabolocom
- 20NICE CXone vs Voiso
- 21NICE CXone vs AceCX
NICE CXone alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX | 8.6 | No | $75/mo | Web, Windows, Mac, iOS, Android |
| 2 | Amazon Connect | 8.6 | No | — | Android, API, iOS, Web |
| 3 | 8x8 Contact Center | 8.5 | No | — | Android, API, iOS, Mac, Web, Windows |
| 4 | C-Zentrix Contact Center | 8.3 | Free plan | Free | Web |
| 5 | Agentforce Contact Center | 8.1 | No | $50/mo | Web, iOS, Android |
| 6 | Dialpad Support | 8.1 | No | $8,095/mo | Android, API, Browser, iOS, Mac, Web, Windows |
| 7 | UJET | 8.0 | No | $65/mo | Android, API, iOS, Web |
| 8 | Daktela Contact Center | 8.0 | No | €12/mo | Android, API, iOS, Mac, Web, Windows |
| 10 | Talkdesk CX Cloud | 7.9 | No | $85/mo | Web |
| 11 | Enghouse CCaaS | 7.9 | No | — | API, Web |
| 12 | Dollu CCaaS | 7.8 | No | — | API, Web |
| 13 | Google Contact Center AI Platform | 7.8 | No | — | Web, iOS, Android |
| 14 | Vonage Contact Center | 7.7 | No | — | — |
| 15 | ZIWO | 7.7 | No | $40/mo | Web, iOS, Android |
| 16 | Ringflow Contact Center | 7.7 | No | $7.99/mo | Web, iOS, Android |
| 17 | Intermedia Contact Center | 7.6 | No | — | — |
| 18 | Altitude Xperience | 7.6 | No | — | — |
| 19 | Diabolocom | 7.6 | No | $60/mo | Web |
| 20 | Voiso | 7.6 | No | $24/mo | Web |
| 21 | AceCX | 7.6 | No | $9.99/mo | Android, iOS |
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Questions about NICE CXone alternatives
What is the best alternative to NICE CXone?
Genesys Cloud CX, number 1 in call center software with a score of 8.6 out of 10. The others here: Amazon Connect, 8x8 Contact Center, C-Zentrix Contact Center and 16 more.
What is the best free alternative to NICE CXone?
C-Zentrix Contact Center is the best-ranked alternative with a free plan. 1 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.