Hear
The facts below are what the maker publishes about Hear, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Hear's own pages, with the date it was checked.
What it does
- AI agent monitoring
- Hear says its AI agent monitoring evaluates every conversation against 60+ behavioral signals, including hallucination, security, quality, compliance, customer experience, and efficiency.checked 9 Oct 2026
- Architecture
- Hear describes its integration architecture as API-first and says it connects with CRM, CCaaS, data warehouse, and ticketing systems.checked 9 Oct 2026
- Audience
- Hear presents the product for customer experience, compliance, operations, and sales and marketing teams.checked 9 Oct 2026
- Availability
- Hear says it is available through Google Cloud Marketplace, with billing through a Google Cloud account.checked 9 Oct 2026
- Channels
- The AI agent monitoring page says it captures voice, chat, and email conversations across channels and vendors.checked 9 Oct 2026
- Compliance
- Hear says it monitors 100% of interactions and provides real-time detection and alerts.checked 9 Oct 2026
- Compliance badges
- Hear's homepage displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges.checked 9 Oct 2026
- Conversation coverage
- Hear says it captures calls, chats, and tickets to help teams understand customer interactions.checked 9 Oct 2026
- Data sovereignty
- The AI agent monitoring page states that data sovereignty is available.checked 8 Oct 2026
- Integration architecture
- Hear describes its architecture as API-first and says it connects with CRM, CCaaS, data warehouse, and ticketing systems.checked 8 Oct 2026
- Integrations
- The integrations page lists Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller.checked 9 Oct 2026
- Pricing
- The opened maker pages direct prospective customers to request a demo or contact sales and do not state a public price.checked 9 Oct 2026
- Pricing and access
- The site directs prospective customers to request a demo or contact sales; the pages reviewed do not state a public price or trial offer.checked 8 Oct 2026
- Product
- Hear describes itself as an AI-powered conversation intelligence platform for contact centers.checked 9 Oct 2026
- Quality and coaching
- The platform offers automated reviews, contextual performance insights, and personalized agent coaching.checked 9 Oct 2026
- Quality assurance
- Hear says it automates interaction reviews and provides contextual guidance and coaching for agents.checked 8 Oct 2026
- Security
- Hear's product page displays SOC 2 Type II and ISO 27001 claims and says data sovereignty is available.checked 9 Oct 2026
- Support
- Hear’s FAQ invites visitors to contact its team for help and links to a contact form.checked 8 Oct 2026
- What it does
- Hear captures calls, chats, and tickets to help teams understand what happened in customer conversations and why.checked 8 Oct 2026
- Who it is for
- Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences for its platform.checked 8 Oct 2026
The company
- Company history
- Hear says its founders started the company in 2023.checked 9 Oct 2026
- Founded
- 2023checked 28 Sep 2026
Alternatives to Hear
- 1
Amazon Connect
AndroidiOSWebAPI7.9 - 2
MaestroQA
Free planWebAPIExtensionmacOS7.9From $185 a month - 3
Convin
Free planAndroidiOSWebAPI7.6Free plan - 47.2From $24 a month
- 5
6.9From $119 a month - 6
Enthu.AI
Web6.4From $59 a month