17.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
Alternatives to Hear
27.9
MaestroQA is now Rippit, a platform rebuilt as an AI-first system for building agents from conversation data.
Free planWebAPIExtension
37.6
Convin is contact center software that records, transcribes, and analyzes customer interactions across voice, video, and email.
Free planAndroidiOSWeb
- 4
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 5
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 6
Enthu.AI
Enthu.AI is a web platform for contact center intelligence, combining call quality assurance, customer satisfaction monitoring, and real-time assistance.
Web6.4From $59 a month - 7
Medallia
AndroidiOSWebAPI6.3 - 8
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 9
Daisee
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight.
Web6.1From $99 a month - 10
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 11
Level AI Contact Center Analytics
Level AI Contact Center Analytics analyzes calls, chats, and emails to help teams understand agent and team performance, quality scores, customer…
WebAPI6.0 - 12
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and…
WebAPISelf-hosted6.0 - 13
5.9 - 14
QEval
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions.
Web5.9 - 15
ASAPP Interaction Intelligence
ASAPP Interaction Intelligence creates a customer record that brings together intent, conversation, and context over time.
5.7 - 16
CallMiner Eureka
WebAPI5.7 - 17
5.7From $75 a month - 18
Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics is Windows software for monitoring and analyzing contact center activity.
Windows5.7From $25 a month - 19
Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence is an agentic AI platform for enterprise customer experience teams.
Web5.6 - 20
5.5From $110 a month - 21
Talkdesk Interaction Analytics
Talkdesk Interaction Analytics is web software for customer-experience analytics across contact channels.
Web5.5From $85 a month - 22
Verint Interaction Analytics
Verint Interaction Analytics analyzes customer interactions to identify sentiment, agent behavior, topics, and operational trends.
5.5 - 23
Analyza
Analyza transcribes and analyzes customer interactions to produce measurable service KPIs.
WebAPI5.3 - 24
Joulica Contact Center Analytics
Joulica Contact Center Analytics unifies real-time, predictive, and historical analytics for digital and voice customer-service environments.
WebAPI5.3 - 25
EvaluAgent
Web5.2 - 265.1
- 275.0
- 284.9
- 294.8