Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and contact ce…
What Xdroid Customer Interaction Intelligence Platform is
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and contact center performance. VoiceAnalytics transcribes and reviews recorded calls after they end, surfacing themes, reasons for calls, agent actions and customer sentiment. Interaction Analytics brings together voice, chat, email, bot conversations and other touchpoints, and can automatically score chat and email against customized KPIs. Automated quality management assesses interactions against KPIs, compliance, sentiment and other criteria. For live calls, AgentAssist provides insights and KPI checks; Xdroid IQ adds tools such as call summaries, categorization, scorecard creation, KPI generation and retrieval augmented generation. The company says its analytics support over 30 languages, including regional accents and dialects. Customers can choose on-premise, private-cloud or Xdroid-cloud storage and processing, and transfer audio, interaction data and metadata in batches through SFTP. Pricing is available on request; the FAQ lists a minimum of 25 agents. Xdroid was founded in 2008 and is headquartered in Mechelen, Belgium.
Good
- Analyzes voice, chat, email and bot conversations.
- Scores chat and email against customized KPIs.
- AgentAssist provides live insights and KPI checks.
- Supports over 30 languages and regional dialects.
- Offers on-premise, private-cloud and vendor-cloud hosting.
Watch out
- FAQ lists a minimum of 25 agents.
- Pricing is available on request.
- Recorded-call VoiceAnalytics is post-call, not live.
Who it suits
The platform suits contact centers in retail, public sector, telecommunications, BPO, BFSI and utilities. Its FAQ lists a minimum of 25 agents, so smaller teams should check fit before proceeding.
Verdict
Xdroid combines post-call analysis, live assistance and automated quality evaluation across multiple interaction channels. Its minimum agent count and request-based pricing are important considerations for prospective buyers.
Plans and prices
From Xdroid Customer Interaction Intelligence Platform's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Xdroid Customer Interaction Intelligence Platform | Priced on request | Request a demo; FAQ states a minimum of 25 agents |
The facts
Each one read from Xdroid Customer Interaction Intelligence Platform's own pages, with the date it was checked.
What it does
- AI features
- Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation.checked 8 Oct 2026
- Automated quality management
- Interaction Analytics can automatically score chat and email interactions against customized KPIs.checked 8 Oct 2026
- Channels
- Interaction Analytics covers voice, chat, email, bot conversations, and other touchpoints in one platform.checked 8 Oct 2026
- Customer size
- Xdroid’s FAQ lists a minimum of 25 agents and says the product is suitable for contact centers of different sizes.checked 8 Oct 2026
- Customer support
- Xdroid invites prospective customers to contact it for more information or a personalized demonstration.checked 8 Oct 2026
- Data transfer
- Xdroid offers batch upload via SFTP for audio, interactions, and metadata.checked 8 Oct 2026
- Data use
- Xdroid says it does not use customer data to train or improve its models by default.checked 8 Oct 2026
- Deployment
- Xdroid offers on-premise, private-cloud, and Xdroid-cloud data storage options.checked 8 Oct 2026
- Hosting
- Customers can choose on-premise, private cloud, or Xdroid cloud storage and processing.checked 8 Oct 2026
- Integrations
- Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors.checked 8 Oct 2026
- Intended customers
- Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves.checked 8 Oct 2026
- Language support
- Xdroid states that its analytics support over 30 languages, with regional accent and dialect recognition.checked 8 Oct 2026
- Live assistance
- AgentAssist provides live insights and KPI checks during calls, while VoiceAnalytics provides post-call analysis.checked 8 Oct 2026
- Omnichannel analytics
- Interaction Analytics analyzes calls, chats, emails, and other customer touchpoints in a unified platform.checked 8 Oct 2026
- Privacy
- Xdroid says it does not use customer data to improve or train its models by default.checked 8 Oct 2026
- Purpose
- Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance.checked 8 Oct 2026
- Quality management
- Automated Quality Management evaluates agent interactions against KPIs, compliance, sentiment, and other criteria.checked 8 Oct 2026
- Security
- Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques.checked 8 Oct 2026
- Security and compliance
- Xdroid says its solutions comply with GDPR and support PCI standards, with encryption, access controls, and anonymization techniques.checked 8 Oct 2026
- Voice analytics
- VoiceAnalytics transcribes and analyzes recorded calls after the call ends, identifying themes, call reasons, agent actions, and customer sentiment.checked 8 Oct 2026
- Who it serves
- Xdroid lists retail, public sector, telecommunications, BPO, BFSI, and utilities among the industries it serves.checked 8 Oct 2026
The company
- Founded
- Xdroid's company timeline says it was founded in Hungary in 2008.checked 8 Oct 2026
- Headquarters
- Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium.checked 8 Oct 2026
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