MaxContact Auto QA
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.
What MaxContact Auto QA is
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence. It analyzes calls, chats, and email interactions, and teams can select which qualify by campaign, result code, agent, or volume. Scorecards can monitor script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators. Critical questions can fail a call regardless of its overall score, while sequence-aware checks verify that required steps occurred in order. The product surfaces coaching opportunities, compliance risks, performance trends, flags, and transcript moments for review. MaxContact offers Auto QA as a standalone product or an add-on, with web and API access and integrations for contact centre and CRM platforms. Pricing is on request and typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day and monitoring can begin within 24 hours.
Good
- Links evaluations to transcript evidence.
- Critical questions can automatically fail a call.
- Checks whether required steps occurred in order.
- Available as a standalone product or add-on.
- Integrates with contact centre and CRM platforms.
Watch out
- Pricing is available on request.
- Pricing typically depends on conversation volume.
- The listed supported languages count is one.
Who it suits
It suits contact centre teams seeking automated quality scoring, compliance monitoring, and coaching insights across calls, chats, and email. It may also fit organizations that want to select eligible interactions by campaign, agent, result code, or volume.
Verdict
MaxContact Auto QA offers configurable scoring, transcript-linked evidence, compliance checks, and coaching signals for contact centre interactions. Pricing requires a quote, so teams will need to request terms for their volume and contract preference.
Plans and prices
From MaxContact Auto QA's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| MaxContact paid plan | £80 a month | One listed plan · Free trial · No free version · Per user, per month |
| MaxContact subscription | £80 a month | Subscription · Free trial available · No free version · Per user, per month |
| Auto QA | Priced on request | typically priced on conversation volume · flexible monthly or annual contracts · customised quote |
| Custom Auto QA | Priced on request | Conversation-volume pricing · Contact sales for quote · Flexible monthly or annual contracts; quote depends on conversation volume and scale |
The facts
Each one read from MaxContact Auto QA's own pages, with the date it was checked.
What it does
- Agent access
- Agents can view their own quality scores, feedback and improvement recommendations through dashboards.checked 21 Oct 2026
- API documentation depth
- The Lead Management API page documents REST usage, authentication and tokens, response entities and numerous lead-management methods.checked 21 Oct 2026
- Automation controls
- Teams can choose which interactions qualify for automated scoring by campaign, result code, agent, or volume.checked 29 Sep 2026
- Automation rules
- Users can choose interactions for automated scoring by campaign, result code, agent or volume.checked 21 Oct 2026
- Auto-scoring
- AI evaluates interactions against user-defined scorecards and produces consistent scores without manual review of every interaction.checked 21 Oct 2026
- Channels
- The product page says Auto QA analyzes calls, chats, and email interactions.checked 29 Sep 2026
- Coaching insights
- The system surfaces coaching opportunities, performer behaviours, compliance risks and improvement trends.checked 21 Oct 2026
- Compliance
- The page describes monitoring script adherence, regulatory compliance, data protection requirements, and vulnerable customer indicators.checked 29 Sep 2026
- Compliance monitoring
- Auto QA checks script adherence, regulatory requirements, data-protection obligations and vulnerable-customer indicators.checked 21 Oct 2026
- Coverage
- The product is marketed as analysing 100% of conversations instead of small manual samples.checked 21 Oct 2026
- Critical checks
- Critical scorecard questions can auto-fail a call regardless of its overall score, and sequence-aware checks can verify that required steps occurred in the right order.checked 29 Sep 2026
- Custom scorecards
- Administrators can define topics, questions, rating or pass/fail logic, business context and auto-fail questions.checked 21 Oct 2026
- Deployment
- The FAQ says most deployments take less than a day and teams can monitor conversations within 24 hours.checked 29 Sep 2026
- Deployment claim
- MaxContact says most Auto QA deployments take less than a day and can be monitoring conversations within 24 hours.checked 21 Oct 2026
- Evidence-linked scoring
- Each automated evaluation is connected to transcript passages so reviewers can see the evidence behind an answer.checked 21 Oct 2026
- FCA support
- The product is positioned for FCA and financial-services monitoring with audit evidence and both rules-based and judgement-based checks.checked 21 Oct 2026
- Funding news
- MaxContact says it secured private-equity investment in 2021 and further NatWest funding during 2023–2024.checked 21 Oct 2026
Where it runs
- Availability in platform
- The packages page presents Auto QA as a standalone product or solution add-on and lists automatic scoring of 100% of calls among its capabilities.checked 29 Sep 2026
- Browser extension
- A Force Focus Chrome extension brings the MaxContact agent window forward when calls are presented.checked 21 Oct 2026
The company
- Company
- The site identifies the company as Trivoni Software Ltd and gives its registered address as Blackfriars House, St Marys, Parsonage, Manchester M3 2JA.checked 29 Sep 2026
- Company headquarters and size
- LinkedIn lists headquarters in Manchester, England and company size of 51–200 employees.checked 21 Oct 2026
- Company legal name
- The website footer identifies Trivoni Software Ltd, company number 09816677, with a Manchester registered address.checked 21 Oct 2026
- Company scale
- The company’s about page reports more than 70 employees, over 130 customers and 97% customer satisfaction.checked 21 Oct 2026
- Founded
- MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year.checked 21 Oct 2026
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