Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
VisitConvin vs MaxContact Auto QA
MaxContact Auto QA
7.4#2 in call center speech analytics softwareFrom £80 a monthWebAPIExtensionWindows
VisitWhat both publish
| Fact | Convin | MaxContact Auto QA |
|---|---|---|
| Channels | The platform captures and analyzes customer interactions across voice, video, and email. | The product page says Auto QA analyzes calls, chats, and email interactions. |
| Deployment | Convin offers on-premises, client-cloud, and private-cloud deployment options. | The FAQ says most deployments take less than a day and teams can monitor conversations within 24 hours. |
| Founded | 2021 | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. |
| Headquarters | Bengaluru, Karnataka, India | Manchester, United Kingdom |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. |
| Public API | Convin publishes a speech-to-text API supporting batch REST requests and real-time WebSocket streaming, with diarization, timestamps, and structured JSON output. | The support portal publishes Lead Management, Telephony Data Services, Lead Web, Callbacks and Management API documentation. |
Convin plans
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
MaxContact Auto QA plans
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
Pick Convin if…
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
Pick MaxContact Auto QA if…
It suits contact centre teams seeking automated quality scoring, compliance monitoring, and coaching insights across calls, chats, and email. It may also fit organizations that want to select eligible interactions by campaign, agent, result code, or volume.