Convin

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Score6.9

Rank#1 of 34

PriceFree

Free planYes

Free trialYes

Runs onAndroid, iOS, Web

Summary

Convin is contact center software that records, transcribes, and analyzes customer interactions across voice, video, and email. Its tools include live agent assistance with transcripts, searchable knowledge, call-script guidance, prompts, and help cards. Automated Quality Assurance scores conversations across calls, chats, and email. The platform supports analysis and interpretation in more than 70 languages and can be deployed on premises, in a client cloud, or in a private cloud. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce integration synchronizes contact, account, and opportunity data in both directions and sends recording links after meetings. A mobile app is available for iOS and Android, as well as web access. Convin states that it encrypts customer data and lists compliance and readiness claims including CCPA, HIPAA, SOC 2 Type II, ISO 27001, and GDPR readiness. Pricing is on request. A free Quality Management Software plan is listed for manual auditing and reporting.

Who it is for

Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.

What is good

Analyzes voice, video, and email interactions
Supports analysis across 70+ languages
Automated quality scoring covers calls, chats, and email
Mobile apps for iOS and Android

What to know first

Pricing is available on request
Customized plans have no listed price
Free plan is focused on manual quality management

Verdict

Convin brings conversation analysis, agent assistance, and quality management together across several channels. Buyers should request pricing and confirm which customized plan fits their requirements.

Convin plans and pricing

All plans

Quality Management Software Free Single manual QA platform · Flexible call auditing template · Automated audit workflow · Detailed audit reporting dashboard convin.ai · 1 Oct 2026

Customized plans for every business Not published CX Suite · Real-Time Suite · Voice of Customer · Post Interaction Suite convin.ai · 1 Oct 2026

Compared on call center speech analytics software

Call recording: Yesconvin.ai
Call transcription: Yesconvin.ai
Campaign tracking: Yesconvin.ai
Conversation intelligence: Yesconvin.ai

Facts

Product: Convin is an AI-backed contact center software that records, transcribes, and analyzes customer conversations.convin.ai · 1 Oct 2026
Channels: The platform captures and analyzes customer interactions across voice, video, and email.convin.ai · 1 Oct 2026
Languages: Convin supports multilingual analysis and interpretation across 70+ languages.convin.ai · 1 Oct 2026
Deployment: Convin offers on-premises, client-cloud, and private-cloud deployment options.convin.ai · 1 Oct 2026
Real-time assistance: Real-Time Agent Assist provides live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts.convin.ai · 1 Oct 2026
Quality assurance: Automated Quality Assurance provides 100% automated conversation scoring across calls, chats, and email.convin.ai · 1 Oct 2026
Mobile app: Convin Mobile is available on both iOS and Android devices.convin.ai · 1 Oct 2026
Integrations: Convin lists integrations across CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories.convin.ai · 1 Oct 2026
Salesforce integration: The Salesforce integration provides two-way syncing of contact, account, and opportunity data and pushes recording links after meetings.convin.ai · 1 Oct 2026
Security certifications: Convin states that it is GDPR-ready, CCPA compliant, HIPAA compliant, SOC 2 Type II compliant, and ISO 27001 compliant.convin.ai · 1 Oct 2026
Data security: Convin encrypts customer data including call recordings, transcripts, and passwords, and uses SSL for access points.convin.ai · 1 Oct 2026
Free trial: Convin advertises a 15-day free trial with no credit card required and cancellation anytime.convin.ai · 1 Oct 2026
Support: Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM.convin.ai · 1 Oct 2026
Company history: Four IIT-Delhi graduates founded Convin in 2021.convin.ai · 1 Oct 2026