MiaRec
MiaRec is a conversation intelligence platform for contact centers that turns customer interactions into analysis, records, and follow-up actions.
What MiaRec is
MiaRec is a conversation intelligence platform for contact centers that turns customer interactions into analysis, records, and follow-up actions. Conversation Analytics transcribes and summarizes conversations and analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights, and a quality workflow, while Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform calculates CSAT, NPS, and effort scores from conversation content rather than surveys. It connects with Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral, and Twilio; recordings can also be uploaded or sent through its API. Security features include data redaction, role-based access with audit logs, encryption, vulnerability monitoring, and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted and on-premise deployment, plus web, API, and self-hosted access. A free trial is available. Support is offered by email and through a help desk.
Good
- Transcribes, summarizes, and analyzes conversations.
- Calculates CSAT, NPS, and effort scores from calls.
- Connects with several named contact-center platforms.
- Offers cloud-hosted and on-premise deployment.
Watch out
- Listed plans require a 25-user minimum.
- Plans require an annual contract.
- SOC 2 certification is still in progress.
Who it suits
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.
Verdict
MiaRec combines conversation analysis, quality workflows, and follow-up functions for contact centers, with multiple deployment and integration options. Review the annual-contract terms, 25-user minimum, and SOC 2 certification status when considering it.
Plans and prices
From MiaRec's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | $25 a month | 3 months storage · 1,500 minutes/user/month · multilingual transcription · summaries · sentiment · standard support · per user per month; annual contract; 25-user minimum |
| Professional | $35 a month | 13 months storage · 2,500 minutes/user/month · call reason/outcome detection · CX metrics · custom reports · priority support · per user per month; annual contract; 25-user minimum |
| Enterprise | $50 a month | 3 years storage · 5,000 minutes/user/month · up to 50 topics · up to 10 custom insights · API/MCP · scheduled reports · dedicated customer success manager · per user per month; annual contract; 25-user minimum |
The facts
Each one read from MiaRec's own pages, with the date it was checked.
What it does
- API and uploads
- MiaRec supports drag-and-drop call uploads and automated API integration for pushing recordings into the platform.checked 1 Oct 2026
- API authentication
- API requests require a password-authenticated MiaRec user with the REST API permission; LDAP or SSO-only users cannot use it.checked 15 Oct 2026
- API change
- The January 25, 2024 release added REST administration of custom fields, recording custom-field values, and notes in retrieved recordings.checked 15 Oct 2026
- API explorer
- Each MiaRec server publishes Swagger UI and an OpenAPI specification at its /api/v2 endpoint.checked 15 Oct 2026
- Auto QA
- Auto QA evaluates conversations against scorecards, supplies transcript evidence, and lets supervisors review or override results.checked 15 Oct 2026
- Commercial licensing
- Capabilities are licensed as per-user seats, including recording, screen recording, live monitoring, evaluation, and speech analytics seats.checked 15 Oct 2026
- Compliance claims
- MiaRec states that its controls support PCI-DSS, HIPAA, GDPR, MiFID II, and other regulatory requirements.checked 15 Oct 2026
- Conversation analytics
- Conversation Analytics transcribes, summarizes, and analyzes every customer conversation for sentiment and actionable insights.checked 1 Oct 2026
- Conversation ingestion
- Conversations can enter through real-time recording, telephony synchronization, bulk import, or manual web upload.checked 15 Oct 2026
- Custom insights
- Organizations can define AI prompts that extract custom data points such as call reason, satisfaction, or missed sales opportunities.checked 15 Oct 2026
- CX metrics
- MiaRec calculates CSAT, NPS, and effort scores directly from conversation content instead of surveys.checked 1 Oct 2026
- Deployment
- MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available.checked 15 Oct 2026
- Encryption
- Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext.checked 15 Oct 2026
- Installation scope
- The installation guide covers hardware requirements, architecture, installation, updates, and post-installation tasks.checked 15 Oct 2026
- Integrations
- Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio.checked 15 Oct 2026
- Limit: contract minimum
- The pricing FAQ requires an annual contract and a 25-user minimum.checked 15 Oct 2026
- Limit: independent review depth
- GetApp shows only one verified review and says no pricing information is available in its pricing section.checked 15 Oct 2026
The company
- Company founded
- MiaRec says it was founded in 2013 by Gennadiy Bezkorovayniy.checked 15 Oct 2026
- Company headquarters
- The company lists 1999 S Bascom Ave., Suite 928, Campbell, California 95008, USA.checked 15 Oct 2026
- Company legal name
- The company identifies itself as MiaRec, Inc.checked 15 Oct 2026
- Company size
- LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California.checked 15 Oct 2026
- Founded
- 2013checked 28 Sep 2026
- Headquarters
- Silicon Valleychecked 28 Sep 2026
Money
- Limit: plan gating
- API, MCP, webhook integrations, bulk export, and several governance features are limited to the Enterprise tier in the pricing matrix.checked 15 Oct 2026
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