Imagicle Call Recording
Imagicle Call Recording records business calls automatically or manually and lets authorized users search, play, download, tag, or delete recordings through …
What Imagicle Call Recording is
Imagicle Call Recording records business calls automatically or manually and lets authorized users search, play, download, tag, or delete recordings through a web portal or Webex and Teams gadgets. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways. Deployment can be cloud-based, on-premises, or hybrid. Recording modes include always-on with optional percentage sampling, on-demand, pause/resume, and Live Keep, which is specific to Cisco UCM. Search&Play filters by user and timeframe and shows call details, tags, notes, and playback. Supervisors can assess interactions with customizable scorecards using manual, AI-assisted, or AI-powered assessment. When paired with Imagicle Voice Analytics, the solution adds transcription, summaries, sentiment analysis, keyword spotting, and trend insights. The product describes role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. A 30-day trial is available without a credit card, while pricing is on request. Screen Recording is not available for Microsoft Teams.
Good
- Supports cloud, on-premises, and hybrid deployment.
- Offers always-on, on-demand, and pause/resume recording.
- Supervisors can assess calls with customizable scorecards.
- A 30-day trial requires no credit card.
Watch out
- Pricing is available on request.
- Screen Recording is unavailable for Microsoft Teams.
- Live Keep is specific to Cisco UCM.
Who it suits
Imagicle Call Recording suits organizations that need to capture and review business calls across supported calling systems. Its deployment choices and supervisor assessment tools may suit teams with varied infrastructure or interaction-evaluation needs.
Verdict
Imagicle Call Recording combines call capture, searchable playback, and evaluation tools across several calling systems. Check that the calling platform and any needed add-ons are supported; pricing requires a request.
Plans and prices
From Imagicle Call Recording's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Cloud | — | No hardware required · ImagicleCare included · automatic updates · unlimited scalability · elastic storage · simple annual fee |
| Custom quote | Priced on request | Cloud, hosted or on-premises deployment · quote required |
| Hosted, On-Prem software subscription | — | Hosted or on-prem · ImagicleCare included · optional cloud connectivity · high availability options · single annual price |
The facts
Each one read from Imagicle Call Recording's own pages, with the date it was checked.
What it does
- AI analysis
- When combined with Imagicle Voice Analytics, the solution offers transcription, summaries, sentiment analysis, keyword spotting, and trend insights.checked 2 Oct 2026
- AI analytics
- The Voice Analytics integration adds transcription, sentiment analysis, keyword spotting, dashboards, alerts, agent insights, and trend analysis.checked 15 Oct 2026
- API
- The integrations page lists Call Recording API operations to start and stop recording, retrieve and download recordings, and get active recordings.checked 2 Oct 2026
- API capabilities
- The documented APIs list, filter, retrieve, download, and upload completed recordings and start, stop, pause, or resume active recordings.checked 15 Oct 2026
- Calling integrations
- Supported environments include Microsoft Teams, Webex Calling Dedicated Instance and Multi-Tenant, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways.checked 15 Oct 2026
- Client integrations
- Users can access recordings through the UCX web portal, Webex desktop and agent clients, and a Microsoft Teams app.checked 15 Oct 2026
- Commercial licensing
- The on-premises UCX Suite runs in evaluation mode and is permanently activated by purchasing application licenses.checked 15 Oct 2026
- Compliance
- Imagicle says its recording workflows support compliance needs including GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA.checked 2 Oct 2026
- Compliance controls
- Imagicle states that the product supports GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA workflows using encryption, role-based access, retention, legal hold, audit trails, tamper detection, and redaction.checked 15 Oct 2026
- Deployment
- Call Recording can be deployed in cloud, on-premises, or hybrid environments.checked 2 Oct 2026
- Deployment models
- Imagicle offers cloud, on-premises, and hybrid deployment options.checked 15 Oct 2026
- Documentation depth
- The knowledge base includes administrator and user guides, configuration pages, platform-specific deployment articles, API endpoint pages, troubleshooting, security, and migration material.checked 15 Oct 2026
- Independent limit: Reddit
- The same discussion records a user troubleshooting a problem in an Imagicle data-center proof of concept and scheduling additional engineering sessions.checked 15 Oct 2026
- Independent praise: Reddit
- A Cisco UC administrator reported that Imagicle worked well, required little configuration, involved less training, and cost substantially less than Calabrio in that migration.checked 15 Oct 2026
The company
- Company founding
- LinkedIn gives Imagicle a founding year of 2010.checked 15 Oct 2026
- Company legal identity
- Imagicle’s quote page identifies the legal entity as Imagicle S.p.a. and displays Italian VAT number IT01715870463.checked 15 Oct 2026
- Company ownership
- LinkedIn describes Imagicle as a Zucchetti Group company with 130-plus people across seven offices.checked 15 Oct 2026
- Company profile
- LinkedIn lists Imagicle as a public telecommunications company with 51–200 employees and headquarters in Massarosa, Lucca, Italy.checked 15 Oct 2026
- Founded
- 2010checked 28 Sep 2026
- Headquarters
- Italychecked 28 Sep 2026
Where it runs
- GetApp feature ratings
- GetApp shows 4.4 out of 5 for features, 4.6 for value for money, 4.5 for ease of use, and 4.6 for customer support.checked 15 Oct 2026
- GetApp integration evidence
- GetApp lists Cisco Jabber as a user-mentioned integration with a 4.0 rating from one review.checked 15 Oct 2026
- Independent mobile-app statement
- Software Finder states that Imagicle Call Recording has no dedicated mobile app.checked 15 Oct 2026
- Independent pros and cons
- Software Finder lists native Cisco and Teams integration, local or cloud storage, and automated masking as advantages, while warning that setup may need specialist IT skills and the web interface may be complex for nontechnical administrators.checked 15 Oct 2026
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