Imagicle Call Recording

C tier on Call Recording SoftwareScore 6.0 · #11 of 25

Android app: Not listed
Free plan: Trial only
Runs on: api, self-hosted, Web

imagicle.com

Summary

Imagicle Call Recording records business calls automatically or manually and lets authorized users search, play, download, tag, or delete recordings through a web portal or Webex and Teams gadgets. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways. Deployment can be cloud-based, on-premises, or hybrid. Recording modes include always-on with optional percentage sampling, on-demand, pause/resume, and Live Keep, which is specific to Cisco UCM. Search&Play filters by user and timeframe and shows call details, tags, notes, and playback. Supervisors can assess interactions with customizable scorecards using manual, AI-assisted, or AI-powered assessment. When paired with Imagicle Voice Analytics, the solution adds transcription, summaries, sentiment analysis, keyword spotting, and trend insights. The product describes role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. A 30-day trial is available without a credit card, while pricing is on request. Screen Recording is not available for Microsoft Teams.

Who it is for

Imagicle Call Recording suits organizations that need to capture and review business calls across supported calling systems. Its deployment choices and supervisor assessment tools may suit teams with varied infrastructure or interaction-evaluation needs.

What is good

Supports cloud, on-premises, and hybrid deployment.
Offers always-on, on-demand, and pause/resume recording.
Supervisors can assess calls with customizable scorecards.
A 30-day trial requires no credit card.

What to know first

Pricing is available on request.
Screen Recording is unavailable for Microsoft Teams.
Live Keep is specific to Cisco UCM.

Verdict

Imagicle Call Recording combines call capture, searchable playback, and evaluation tools across several calling systems. Check that the calling platform and any needed add-ons are supported; pricing requires a request.

Imagicle Call Recording plans and pricing

All plans

Cloud Not published simple annual fee No hardware required · ImagicleCare included · automatic updates · unlimited scalability · elastic storage imagicle.com · 2 Oct 2026

Hosted, On-Prem software subscription Not published single annual price Hosted or on-prem · ImagicleCare included · optional cloud connectivity · high availability options imagicle.com · 2 Oct 2026

Compared on call recording software

Free plan: Noimagicle.com
Call capture: bothimagicle.com
Call transcription: Yesimagicle.com
Searchable archive: Yesimagicle.com
Consent controls: Yesimagicle.com
AI call summaries: Yesimagicle.com

Facts

Purpose: Imagicle Call Recording automatically or manually records business calls and lets authorized users search, play, download, tag, or delete recordings through a web portal or Webex/Teams gadget.imagicle.com · 2 Oct 2026
Supported calling systems: The product supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and media gateways that support SIPREC.imagicle.com · 2 Oct 2026
Deployment: Call Recording can be deployed in cloud, on-premises, or hybrid environments.imagicle.com · 2 Oct 2026
Recording modes: Recording modes include always-on with optional percentage sampling, on-demand, Live Keep, and pause/resume; Live Keep is Cisco UCM-specific.imagicle.com · 2 Oct 2026
Search and playback: Search&Play lets users filter recordings by user and timeframe and review call details, tags, notes, and playback from Webex or Teams.imagicle.com · 2 Oct 2026
Quality management: Supervisors can evaluate interactions with customizable scorecards and use manual, AI-assisted, or AI-powered assessment.imagicle.com · 2 Oct 2026
AI analysis: When combined with Imagicle Voice Analytics, the solution offers transcription, summaries, sentiment analysis, keyword spotting, and trend insights.imagicle.com · 2 Oct 2026
Security: The product describes role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption.imagicle.com · 2 Oct 2026
Compliance: Imagicle says its recording workflows support compliance needs including GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA.imagicle.com · 2 Oct 2026
API: The integrations page lists Call Recording API operations to start and stop recording, retrieve and download recordings, and get active recordings.imagicle.com · 2 Oct 2026
Product limit: The Screen Recording add-on is not available for Microsoft Teams.imagicle.com · 2 Oct 2026
Trial: Imagicle offers a 30-day free trial with no credit card required.imagicle.com · 2 Oct 2026
Support: Imagicle says its support team operates 24/7/365 in seven languages, with support plans named Basic, Gold, and Platinum.imagicle.com · 2 Oct 2026