Verint Interaction Recording
The facts below are what the maker publishes about Verint Interaction Recording, checked and dated. Our editors have not written about it yet.
Plans and prices
From Verint Interaction Recording's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Verint Interaction Recording | Priced on request | Enterprise omnichannel recording; cloud, hybrid, or on-premises deployment; pricing requires contacting Verint |
The facts
Each one read from Verint Interaction Recording's own pages, with the date it was checked.
What it does
- APIs and compatibility
- The datasheet says the product works with most major telephony and unified communications environments and offers APIs to facilitate integration with proprietary systems.checked 7 Oct 2026
- API version status
- The documentation says Ingestion API v1 has been deprecated since HFR5 and is scheduled for removal in a later release.checked 15 Oct 2026
- Archive management
- Open capture consolidates recordings from multiple systems and third-party applications into one searchable environment.checked 15 Oct 2026
- Capacity
- The datasheet states that one server can support up to 4,000 recording channels.checked 15 Oct 2026
- Channel coverage
- The datasheet lists PBX, VoIP, chat, digital collaboration, email, mobile voice and SMS, trading turrets, and face-to-face interactions.checked 15 Oct 2026
- Compliance controls
- The product provides encryption, role-based access, configurable retention, legal hold, deletion, export, and pause-resume controls.checked 15 Oct 2026
- Compliance standards
- Verint says the solution can help organizations comply with PCI DSS, HIPAA, Dodd-Frank, GDPR, MiFID II, SEC 17a-4, SOX, and FSA requirements.checked 7 Oct 2026
- Conversational analytics
- Authorized users can ask plain-language questions about interaction data and receive real-time answers.checked 15 Oct 2026
- Deployment
- Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations.checked 15 Oct 2026
- Documentation depth
- Online help includes installation, configuration, API, recorder administration, ingestion, and integration-adapter procedures.checked 15 Oct 2026
- Encryption
- The product offers a FIPS-compliant key management server supporting AES-256 end-to-end encryption for data being recorded, archived, or replayed.checked 7 Oct 2026
- Installation requirement
- Enterprise deployment requires physical setup of all required servers plus server names, ports, qualified domain names, and application aliases.checked 15 Oct 2026
- Integration adapter
- The Interaction Capture Control API adapter supports ingesting third-party email, web chat, and post-call audio and video engagements.checked 15 Oct 2026
- Integrations
- The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with.checked 7 Oct 2026
- Intended users
- Verint describes the solution for enterprises recording customer or employee interactions for regulatory compliance, liability protection, insight, and quality assurance.checked 7 Oct 2026
- Interaction capture
- The system captures, indexes, retrieves, stores, and archives voice, video, and text interactions across channels including PBX, VoIP, chat, email, mobile voice and SMS, trading turrets, and face-to-face conversations.checked 7 Oct 2026
- Licence
- The commercial agreement grants a limited, nonexclusive, nontransferable right to use on-premises components for internal business purposes and prohibits reverse engineering and derivative works.checked 15 Oct 2026
- Limit: API documentation
- A TrustRadius reviewer says the API does not fully support Quality Management features and that supported options are poorly documented.checked 15 Oct 2026
- Limit: integrations and customization
- TrustRadius reviewers report weak out-of-box integrations, rigid customization, limited screen-activity linkage, and shallow executive reporting.checked 15 Oct 2026
Where it runs
- Communications platforms
- The product provides compliance recording for Microsoft Teams, Skype for Business, Cisco UC, and other communication technologies.checked 7 Oct 2026
The company
- Company headquarters and founding
- LinkedIn lists Melville, New York as headquarters and 1994 as the founding year.checked 15 Oct 2026
- Company legal name
- The company is identified as Verint Systems Inc.checked 15 Oct 2026
- Company size
- LinkedIn places Verint in the 5,001–10,000 employee range.checked 15 Oct 2026
- Headquarters
- Melville, New York, USAchecked 28 Sep 2026
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