DialConnection Speech Analytics
The facts below are what the maker publishes about DialConnection Speech Analytics, checked and dated. Our editors have not written about it yet.
Plans and prices
From DialConnection Speech Analytics's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom | Free | Contact vendor · Per User Per Month |
| Speech Analytics | Priced on request | Paid product · Pricing on request |
The facts
Each one read from DialConnection Speech Analytics's own pages, with the date it was checked.
What it does
- Agent scorecards
- Managers can create scorecards using metrics such as tone and call completeness.checked 15 Oct 2026
- API evidence
- DialConnection support documentation refers to API fields and CSV-import fields for settlement configuration.checked 15 Oct 2026
- Automatic topic clustering
- The software groups contextually related words to identify recurring topics and potential issues.checked 15 Oct 2026
- Call-volume prediction
- Call-volume prediction is listed as a product capability.checked 15 Oct 2026
- Chrome extension function
- DialConnection Phone is a WebRTC/SIP client with DND, auto-answer, hold, mute and blind-transfer functions.checked 15 Oct 2026
- Contact-center integrations
- The broader contact-center platform is described as PBX independent and able to integrate with customer systems of record.checked 15 Oct 2026
- Custom redaction terms
- Administrators can define sensitive words and phrases that are replaced with generic terms in transcripts.checked 15 Oct 2026
- Deployment options
- The contact-center platform is offered for on-premise, cloud or hybrid deployment.checked 15 Oct 2026
- Documentation depth
- The public help center contains operational articles and API-related field descriptions, but no public SDK catalogue is shown.checked 15 Oct 2026
- Existing recorder support
- DialConnection says Speech Analytics can work with its own contact-center suite or an existing recording solution.checked 15 Oct 2026
- Founder and leadership
- DialConnection identifies Michael Vesper as founder, president and CEO, with Chris Brown as CTO.checked 15 Oct 2026
- Limit: configuration
- Software Finder characterizes initial system configuration as complex.checked 15 Oct 2026
- Limit: integration complexity
- Software Finder lists integration as often requiring third-party API connections.checked 15 Oct 2026
- Limit: value for money
- Zoftware reports a 3.0 out of 5 value-for-money subscore.checked 15 Oct 2026
- Notable news
- The company blog lists a May 31, 2016 post about the PCI DSS 3.2 early release.checked 15 Oct 2026
- Ongoing support
- DialConnection advertises unlimited telephone and email support, upgrades, hot fixes, service packs and online ticket tracking.checked 15 Oct 2026
- PCI redaction
- The product is described as independently PCI certified and redacts sensitive information before recordings can be accessed.checked 15 Oct 2026
- Praise: ease of use
- Zoftware reports a 4.7 out of 5 ease-of-use subscore.checked 15 Oct 2026
- Praise: support
- Zoftware reports a 4.2 out of 5 customer-support subscore.checked 15 Oct 2026
The company
- Company headquarters
- LinkedIn and DialConnection list headquarters at 309 Fellowship Road, Suite 200, Mount Laurel, New Jersey 08054.checked 15 Oct 2026
- Company size
- LinkedIn lists DialConnection as a privately held software-development company with 11–50 employees.checked 15 Oct 2026
- Headquarters
- Mt. Laurel, New Jersey, USAchecked 4 Oct 2026
Money
- Free-form search
- Users can search transcripts without a stated limit on the number of searchable terms.checked 15 Oct 2026
Where it runs
- Limit: no mobile app
- Software Finder states that DialConnection does not offer a dedicated mobile app.checked 15 Oct 2026
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