Cresta
The facts below are what the maker publishes about Cresta, checked and dated. Our editors have not written about it yet.
Plans and prices
From Cresta's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Agent Assist for Chat | $150,000 a year | $1.20 per additional chat · non-cancellable and non-refundable · 12-month contract; up to 125,000 chats |
| Agent Assist for Voice | $150,000 a year | $1.50 per additional call · non-cancellable and non-refundable · 12-month contract; up to 100,000 calls |
| Custom enterprise pricing | Priced on request | No public self-serve tier · Pricing depends on products, agent count, conversation volume, workflows, channels and languages |
| Enterprise (custom) | Priced on request | No public self-serve tier · Custom pricing based on products, agent count, conversation volume, channels, and language coverage. |
| TrustRadius listing | Priced on request | No free version or trial · No plans listed |
The facts
Each one read from Cresta's own pages, with the date it was checked.
What it does
- Agent Assist
- Agent Assist provides real-time guidance, knowledge, and automation across voice, chat, and email.checked 7 Oct 2026
- Agentic Assist
- Agentic Assist listens to live conversations and on-screen context, then provides behavioral guidance, source-backed knowledge, workflows, reply suggestions and summaries.checked 21 Oct 2026
- Agent Operations Center
- Agent Operations Center provides centralized assignment, performance, escalation and improvement management for human and AI agents.checked 21 Oct 2026
- AI Agent
- Cresta AI Agent handles omnichannel customer conversations across voice and digital channels with guardrails, testing and handoff support.checked 21 Oct 2026
- AI Agents
- Its AI Agents automate customer conversations across voice and digital channels.checked 7 Oct 2026
- AI Analyst
- AI Analyst lets nontechnical users ask natural-language questions about conversation data and receive insights, charts and follow-up actions.checked 21 Oct 2026
- AI governance
- Cresta says it is among the first companies certified to ISO/IEC 42001 for AI management and that sensitive signals are not used for training.checked 21 Oct 2026
- API and SDK
- Cresta publishes SDKs and APIs for integrating conversation services and describes its SDK as customizable, framework-agnostic and extensible.checked 21 Oct 2026
- Coach
- Cresta Coach combines manager coaching with AI insights derived from real conversation data.checked 21 Oct 2026
- Compliance
- Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3.checked 7 Oct 2026
- Conversation analysis
- Conversation Intelligence analyzes customer conversations to identify trends, behaviors, risk signals, and revenue opportunities.checked 7 Oct 2026
- Conversation Intelligence
- Conversation Intelligence analyzes all customer conversations for trends, behaviors, risks and revenue opportunities rather than only sampled interactions.checked 21 Oct 2026
- Deputy Agent
- Deputy Agent runs long-lived workflows such as refunds, payment adjustments, complaint intake and case processing across systems and time.checked 21 Oct 2026
- Documentation depth
- The public Client SDK Developer Guide is a 144-page PDF covering client creation, endpoints, authentication and persistence configuration.checked 21 Oct 2026
- Integration data
- Cresta says its integrations support bidirectional data exchange that stays in sync at near-zero latency.checked 7 Oct 2026
- Integrations
- Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive.checked 21 Oct 2026
- Knowledge Agent
- Knowledge Agent proactively supplies cited answers by combining live audio with browser context such as account status, order history and loyalty tier.checked 21 Oct 2026
The company
- Company founding
- Cresta was founded in 2017 from Stanford's AI Lab by Sebastian Thrun, Zayd Enam and Tim Shi.checked 21 Oct 2026
- Company funding and size
- Cresta reports more than $280 million raised and 500-plus employees.checked 21 Oct 2026
- Company history
- Cresta says it was founded at Stanford’s AI Lab in 2017 and emerged from stealth in 2020.checked 7 Oct 2026
- Company legal name
- The legal entity is Cresta Intelligence Inc., registered in Delaware, with an office at 100 South Murphy Ave., Suite 300, Sunnyvale, California.checked 21 Oct 2026
- Founded
- 2017checked 28 Sep 2026
- Headquarters
- Palo Alto, California, USAchecked 28 Sep 2026
- Independent company data
- Crustdata lists Cresta as founded in 2017, headquartered in Sunnyvale, with $276 million raised and 788 employees.checked 21 Oct 2026
Alternatives to Cresta
- 1
Amazon Q
Free planAndroidiOSWebAPI8.4Free plan - 2
8x8 Contact Center
AndroidiOSWebAPI6.6 - 3
Google Agent Assist
Free planWebAPI6.6$0.03 one-time - 4
Feelingstream
WebAPImacOSSelf-hosted6.1 - 5
Sprinklr Service
WebAPI6.1 - 6
AgentAssist
WebAPI5.9