AgentAssist
AgentAssist is a cloud-based generative AI speech analytics platform for contact centers, available through web and API.
What AgentAssist is
AgentAssist is a cloud-based generative AI speech analytics platform for contact centers, available through web and API. Its tools cover conversation analytics, call classification and summaries, automated quality assurance, agent coaching, case management, sentiment analysis, real-time assistance, and reporting. Conversation analytics offers transcription-powered search with more than 20 filters, saved searches, call review, and customized reports. Automated QA uses configurable scorecards to evaluate all interactions and inspect results by agent and question. Real-Time Assist displays a navigator checklist and AI-suggested prompts based on call context. Coaching tools include customized reasons, notes and call timestamps, alerts, tasks, an agent portal, and activity reports. Case Management can flag calls against configured criteria and support review, escalation, team notifications, notes, and custom reports. Users can configure redaction for personally identifiable and other sensitive data, as well as security and permission levels. Summaries can often be sent by API to a system of record and may be integrated with CRM or ticketing platforms; no particular products are named. Pricing is on request.
Good
- Automated QA evaluates 100% of interactions.
- Real-time prompts use conversation context.
- Sentiment trends are available throughout calls.
- Redaction of sensitive data is configurable.
- Coaching and case-management tools are included.
Watch out
- Pricing is available on request.
- No specific security certification is stated.
- No specific CRM or ticketing integrations are named.
Who it suits
AgentAssist is for contact center organizations seeking tools for interaction analysis, agent coaching, quality review, and compliance oversight. It may fit teams that want contextual prompts during calls and configurable sensitive-data redaction.
Verdict
AgentAssist combines call analysis with live assistance, coaching, QA, and case review. Organizations should confirm its security requirements and the specific integration options they need.
The facts
Each one read from AgentAssist's own pages, with the date it was checked.
What it does
- Agent coaching
- The platform includes 1:1 agent coaching with tasks and a customized agent portal.checked 5 Oct 2026
- Automated QA
- Automated QA supports customized scorecards to analyze 100% of interactions and monitor policies, procedures, productivity, and compliance.checked 5 Oct 2026
- Call summaries
- The homepage says every call is quickly summarized, eliminating the need for agent post-call notes.checked 5 Oct 2026
- Case management
- Case Management sends alerts and notifications for customized cases related to compliance, service, fraud, and risk.checked 5 Oct 2026
- Compliance
- The site describes features for monitoring policies and procedures and flagging compliance-related calls, but does not state a specific certification on the pages reviewed.checked 4 Oct 2026
- Conversation analytics
- Its conversation analytics uses transcription, more than 20 search filters, and customizable reports to help users review calls and extract insights.checked 5 Oct 2026
- Core capabilities
- The platform includes conversation analytics, call classification and summarization, automated QA, agent coaching, case management, sentiment analytics, real-time assist, and analytics.checked 4 Oct 2026
- Integrations
- The site says summaries can be integrated into CRM or ticketing platforms, but does not name specific products on that page.checked 4 Oct 2026
- Product
- AgentAssist is a generative AI platform for contact centers that provides real-time agent assistance, automated QA, call summarization, and analytics.checked 5 Oct 2026
- Real-time agent assistance
- Real-Time Assist provides a navigator checklist and AI suggested prompts based on conversation context during calls.checked 5 Oct 2026
- Real-time assistance
- Real-Time Assist provides a navigator checklist and AI suggested prompts based on the conversation context during calls.checked 4 Oct 2026
- Reporting
- The platform offers native reporting and customizable analytics capabilities.checked 5 Oct 2026
- Sales contact
- The site invites organizations to book a demo and lists AI CSR Technologies, LLC and phone number 888.537.0839.checked 5 Oct 2026
- Security
- The product pages describe configurable redaction of personally identifiable and other sensitive data, along with configurable security and permission levels.checked 4 Oct 2026
- Sensitive data
- The conversation analytics page states that users can customize redaction of personally identifiable information and other sensitive data.checked 5 Oct 2026
- Sentiment analytics
- The platform provides a sentiment analysis for every call and shows how sentiment trends throughout the call.checked 5 Oct 2026
- Setup
- The homepage describes AgentAssist as easy to set up and easy to use.checked 5 Oct 2026
- Support
- The company page invites prospective customers to call, and lists the phone number 888.537.0839.checked 4 Oct 2026
- Who it is for
- AgentAssist presents its tools for contact center organizations seeking to improve customer experience, agent performance, compliance oversight, and operating efficiency.checked 4 Oct 2026
The company
- Company
- The site identifies the company as AI CSR Technologies, LLC; it does not state headquarters or founding year on the company page reviewed.checked 4 Oct 2026
- Company mission
- AI CSR Technologies, LLC says its mission is to use generative AI to improve productivity, customer experience, and risk mitigation.checked 5 Oct 2026
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