8x8 Contact Center
8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.
What 8x8 Contact Center is
8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Supervisors can use speech analytics, unified interaction data, and a supervisor workspace, while workforce tools cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8's local CRM; supported functions include screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. 8x8 describes security controls including role-based access, SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. Pricing is custom and requires contacting sales for a quote; no free plan is listed.
Good
- Supports voice, chat, email, SMS, RCS, video, and social.
- Includes inbound calling, outbound dialing, and IVR.
- Offers forecasting, scheduling, and workforce tracking.
- Integrates with several named CRM platforms.
- Describes SSO, MFA, and encryption controls.
Watch out
- No free plan is listed.
- Pricing is custom and requires contacting sales.
- No exact price is listed for the contact-center plan.
Who it suits
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Verdict
8x8 Contact Center combines multichannel interactions with AI, analytics, workforce features, and CRM integrations. Its custom pricing means prospective buyers need to request a quote to assess fit.
Plans and prices
From 8x8 Contact Center's own pricing page, checked 28 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| 8x8 Contact Center | Priced on request | Custom plan · Contact sales for a quote |
The facts
Each one read from 8x8 Contact Center's own pages, with the date it was checked.
What it does
- AI
- Its AI features include conversational AI, agent assistance, AI routing, and self-service flows.checked 28 Sep 2026
- Analytics
- Contact Center features speech analytics, unified interaction data, and a supervisor workspace.checked 28 Sep 2026
- APIs
- Contact Center APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting.checked 28 Sep 2026
- Channels
- The platform supports voice, chat, email, SMS, RCS, video, and social channels.checked 28 Sep 2026
- Compliance
- The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II.checked 28 Sep 2026
- CRM integration features
- CRM integrations support features such as screen pops, click-to-dial, chat management, and single sign-on.checked 28 Sep 2026
- Deployment
- 8x8 says its hardened communications platform migration strategy supports deployments in days with minimal disruption.checked 28 Sep 2026
- Digital channel scope
- omnichannelchecked 23 Sep 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integrations
- Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM.checked 28 Sep 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Pricing
- 8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales.checked 28 Sep 2026
- Purpose
- 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform.checked 28 Sep 2026
- Security
- 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring.checked 28 Sep 2026
- Support
- 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources.checked 28 Sep 2026
- Workforce management
- Yeschecked 23 Sep 2026
- Workforce tools
- The platform offers forecasting, scheduling, and tracking to help optimize workforce performance.checked 28 Sep 2026
The company
- Founded
- 1987checked 28 Sep 2026
- Headquarters
- Campbell, California, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
Getting started
- Open the 8x8 Contact Center website
- Contact sales or request a quote for the custom plan
- Select web, desktop, mobile, or SDK access for your team
- Connect supported CRM systems or use the available APIs
- Configure channels, routing, IVR, workforce tools, and security controls
Limits worth knowing
The Contact Center plan is custom and requires contacting sales for a quote. No free plan is provided.
Questions
How much does 8x8 Contact Center cost?
Pricing is offered as a custom plan through sales. A paid-from figure of 99 /mo is listed.
Which channels does it support?
Supported channels include voice, chat, email, SMS, RCS, video, social channels, WhatsApp, Viber, LINE, and Zalo.
Does it offer a free plan?
No. The product is paid, with custom pricing.
What CRM systems integrate with it?
Out-of-the-box integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8’s local CRM.
How many meeting participants are supported?
Meetings support up to 10,000 participants, with recording, breakout rooms, and screen sharing.
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