18.2
Daktela WFM is a shift scheduling tool built for omnichannel contact centres.
Free planAndroidiOSWeb
Best Customer Service Workforce Management Software in 2026
Planning coverage for a customer service team means balancing schedules with changing contact volumes. These workforce management options are compared on agent scheduling, volume forecasting, staffing intervals, adherence tracking, and intraday management. Channels supported can help you assess alignment with your service setup, while API access, free-plan availability, and paid-from pricing offer additional points…
28.0
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWeb
37.4
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking.
AndroidiOSWeb
- 4
GetWFM
GetWFM is cloud-based workforce management software for contact centers, bringing scheduling, attendance, adherence, time-off management, and analytics into one service.
Free planWebAPI6.9Free plan - 5
QStory Workforce Management
QStory Workforce Management is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling, adherence…
AndroidiOSWeb6.8 - 6
SingleComm Workforce
WebAPI6.7From $49 a month - 7
8x8 Contact Center
8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.
AndroidiOSWebAPI6.6 - 8
Assembled
WebAPI6.2From $25 a month - 9
Verint Workforce Management
Verint Workforce Management is an AI-powered system for forecasting demand, scheduling employees, and managing staffing in real time.
AndroidiOSWebAPI6.2 - 10
Alvaria Cloud
Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.
WebAPI6.0 - 11
CCsuite
CCsuite is workforce management software for contact centers, with tools for forecasting, scheduling, reporting, agent engagement, and real-time adherence.
AndroidiOS6.0 - 12
SureWFM
SureWFM is a web-based workforce management platform for contact centers and BPOs, covering forecasting, scheduling, agent self-service and intraday management.
Web5.9From $599 a month - 13
Eleveo Workforce Management
Eleveo Workforce Management (WFM) helps contact centers plan staffing around expected multichannel demand, agent skills, and schedules.
WebAPISelf-hosted5.5 - 14
Peopleware
Peopleware is an AI-native workforce management suite for contact centers and outsourcers.
WebAPI5.5 - 15
ProHanceCX
ProHanceCX is web-based contact center workforce management software for forecasting, scheduling, and real-time operations.
Web5.5 - 16
Puzzel Workforce Management
Puzzel Workforce Management is a cloud-based platform for planning contact centre staffing around customer demand.
WebAPI5.4 - 175.4
- 18
TCN Workforce Management
TCN Workforce Management helps contact centres forecast contact demand and plan agent schedules across voice, chat, email, and SMS.
WebAPI5.4 - 19
NiCE Workforce Management
NiCE Workforce Management is web-based software for planning and managing workforce coverage.
Web4.9 - 204.8
- 21
Xima Workforce Management
Xima Workforce Management is a paid web product from Xima Software for managing voice operations.
Web4.8