Assembled
The facts below are what the maker publishes about Assembled, checked and dated. Our editors have not written about it yet.
Plans and prices
From Assembled's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| AI Agents | Priced on request | Autonomous multi-channel resolution · agentic workflows · contextual handoffs · configurable escalation · custom style guide and QA tools · Priced per conversation; contact sales for a customized quote. |
| Workforce Management Core | $25 a month | Scheduling · time tracking · real-time adherence monitoring · staffing analytics · Per agent per month, plus a platform fee; contact sales for a customized quote. |
| AI Copilot | $35 a month | Drafted replies · real-time translations · summaries · agent guidance and knowledge search · Priced per agent per month; contact sales for a customized quote. |
| Workforce Management Pro | $45 a month | Core features · AI-powered schedule generation · ML-based forecasting · automated time off · shift swaps · QA reporting · Per agent per month, plus a platform fee; contact sales for a customized quote. |
| Workforce Management Enterprise | $75 a month | Pro features · custom API integrations · white-glove onboarding · designated account manager · shared Slack channel · quarterly business reviews · Per agent per month, plus a platform fee; contact sales for a customized quote. |
The facts
Each one read from Assembled's own pages, with the date it was checked.
What it does
- AI agents
- AI Agents handle customer interactions across phone, chat, and email, and can run multi-step workflows such as returns, refunds, order tracking, and account updates.checked 8 Oct 2026
- AI Copilot
- AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources.checked 8 Oct 2026
- API
- Assembled provides an API for building custom workflows, integrations, and automations.checked 8 Oct 2026
- Implementation
- The pricing page says many customers can go live within a month and describes implementation as including setup, data migration, integration configuration, workflow building, training, and go-live support.checked 8 Oct 2026
- Integrations
- The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify.checked 8 Oct 2026
- Pricing structure
- Workforce Management and Copilot are priced per agent per month, while AI Agents are priced per conversation, with AI Voice also offering resolution-based pricing.checked 8 Oct 2026
- Purpose
- Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams.checked 8 Oct 2026
- Security
- Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests.checked 8 Oct 2026
- Support
- Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel.checked 8 Oct 2026
- Vendor Management
- Vendor Management is an optional add-on with BPO capacity planning, schedule integrations, staffing coverage heatmaps, billing reports, and restricted site permissions.checked 8 Oct 2026
- Who it is for
- Assembled describes its intended users as customer support leaders managing teams of in-house, BPO, and AI agents.checked 8 Oct 2026
- Workforce management
- Its workforce management features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, and historical insights.checked 8 Oct 2026
The company
- Founded
- 2018checked 28 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
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