QStory Workforce Management
QStory Workforce Management is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling, adherence monitoring, a…
What QStory Workforce Management is
QStory Workforce Management is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling, adherence monitoring, and responding to changing demand. Forecasting can model scenarios such as seasonal peaks and planned outages, and measure accuracy against volume and average handling time targets. Teams can import historical contact data or bring in a forecast from Excel or another platform. Agents can request shift swaps, breaks, and schedule adjustments through self-service, with changes guided by demand and service levels. Intraday tools monitor workload and adherence, can automate remediation, and can shift staff between queues. Its Work Item Manager accepts CSV tasks or connects to systems such as Zendesk or Salesforce, then prioritizes work by urgency and agent skills. QStory says it integrates with contact center, CRM, HR, payroll, chat, ACD, and learning systems, with exact integrations confirmed during implementation. Mobile access is available on Android and iOS, alongside web. Pricing is discussed on request; QStory offers live demos and, in many cases, pilots.
Good
- Forecasting models seasonal peaks and planned outages.
- Agent self-service supports shift and break changes.
- Intraday tools monitor adherence and workload.
- Cloud deployment requires no on-premise infrastructure.
Watch out
- Pricing is available on request.
- Exact integrations are confirmed during implementation.
- No self-serve free trial is stated.
Who it suits
QStory suits contact centers that need to coordinate staffing against changing demand, from small teams to large enterprises. It serves sectors including financial services, telecom, retail, healthcare, travel, public sector, and BPO.
Verdict
QStory brings forecasting, scheduling, intraday response, and back-office work prioritization together for contact centers. Teams should ask about pricing, exact integrations, and plan-specific support options.
Plans and prices
From QStory Workforce Management's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| QStory subscription | Priced on request | modules used · team size · channels · sites · deployment complexity · per licence per month |
| QStory Workforce Management | Priced on request | Price plans discussed with QStory; no amount published |
The facts
Each one read from QStory Workforce Management's own pages, with the date it was checked.
What it does
- Agent Flex
- Agent Flex lets employees move, slide or split parts of shifts while staying within operational guardrails.checked 15 Oct 2026
- API and SDK
- The reviewed official pages describe integrations but do not identify a public API, SDK or developer portal.checked 15 Oct 2026
- Back office
- QStory’s Work Item Manager can accept tasks by CSV or connect to systems such as Zendesk or Salesforce, and can prioritize work based on urgency and agent skills.checked 2 Oct 2026
- Back-office connectors
- Back-office tasks can be uploaded by CSV or connected directly from Zendesk and Salesforce.checked 15 Oct 2026
- Back-office work
- Work Item Manager acts as a back-office queue, records task handling times and prioritises work using skills and service-level rules.checked 15 Oct 2026
- Certification
- QStory says it renewed its ISO 27001 certification for 2026–2029.checked 2 Oct 2026
- Deployment
- QStory describes the platform as fully cloud-native and says it does not require on-premise infrastructure.checked 2 Oct 2026
- Documentation and support
- Capterra lists email/help-desk, phone, chat, knowledge-base, FAQ, live-representative and documentation support options.checked 15 Oct 2026
- Employee engagement
- The Agent App lets staff view schedules, request time off, report absence or lateness and swap shifts or breaks.checked 15 Oct 2026
- Forecasting
- The forecasting module imports historical data, smooths anomalies, models scenarios and measures forecast accuracy against volume and average-handle-time targets.checked 15 Oct 2026
- Forecast inputs
- Users can import historical contact data or bring in an existing forecast from Excel or another platform.checked 2 Oct 2026
- Google Play data practices
- The Play listing says no data is shared with third parties, while location, personal information and messages may be collected; data is encrypted in transit and cannot be deleted.checked 15 Oct 2026
- Integrations
- QStory says it integrates with cloud contact-centre platforms, ACDs, Salesforce, Microsoft Dynamics, HR and payroll systems, chat tools and learning-management systems.checked 15 Oct 2026
- Intraday automation
- QStory continuously reforecasts demand and can redeploy staff, update schedules and nudge adherence according to planner rules.checked 15 Oct 2026
- Intraday management
- The platform monitors real-time adherence and workload, and can automate remediation and move staff between queues as demand changes.checked 2 Oct 2026
- ISO certification
- QStory announced ISO/IEC 27001 accreditation including ISO 27017 and ISO 27018 cloud-security controls.checked 15 Oct 2026
- Licence
- The reviewed product pages do not state an open-source licence; QStory is presented as a commercial hosted service.checked 15 Oct 2026
- Limit: holiday workflows
- Reviewers report difficulty managing holidays, restrictions around contracted-hour configurations and no escalation option for some requests.checked 15 Oct 2026
- Limit: implementation
- One G2 reviewer reports minor bugs during implementation and another describes a substantial initial learning curve.checked 15 Oct 2026
The company
- Company size and ownership
- LinkedIn lists QStory as privately held, headquartered in London, founded in 2016 and employing 11–50 people.checked 15 Oct 2026
- Crunchbase company facts
- Crunchbase lists QStory as a private Guildford, Surrey company with 11–50 employees and names Fiona Coleman and Paddy Coleman as founders.checked 15 Oct 2026
- Headquarters
- London, United Kingdomchecked 28 Sep 2026
- Legal maker name
- The Google Play listing identifies the developer as QSTORY LIMITED.checked 15 Oct 2026
Where it runs
- Google Play app
- The QStory Agent App provides schedules and real-time-management access on smartphones, has 10K+ downloads and was updated on January 12, 2026.checked 15 Oct 2026
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