Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs QStory Workforce Management
QStory Workforce Management
6.8#5 in customer service workforce management softwareAndroidiOSWeb
VisitWhat both publish
| Fact | Daktela WFM | QStory Workforce Management |
|---|---|---|
| Certification | Daktela says it received ISO 9001:2015 and ISO/IEC 27001:2022 certification from Alcumus ISOQAR with UKAS accreditation. | QStory says it renewed its ISO 27001 certification for 2026–2029. |
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | The forecasting module imports historical data, smooths anomalies, models scenarios and measures forecast accuracy against volume and average-handle-time targets. |
| Headquarters | Prague, Czech Republic | London, United Kingdom |
| Legal maker name | The Google Play listing identifies the developer as Daktela s.r.o. in Prague, Czechia. | The Google Play listing identifies the developer as QSTORY LIMITED. |
| Praise: usability and support | G2 reviewers repeatedly describe Daktela as easy to use, broad in features and backed by responsive customer support. | G2 reviewers describe the interface and mobile app as easy to use and report strong implementation and customer support. |
| Rating on Capterra | 4.3 out of 5 from 3 reviews. | 0.0 out of 5 from 0 reviews |
| Rating on G2 | 4.8 out of 5 from 48 reviews. | 4.3 out of 5 from 10 reviews |
| Scheduling | It says teams can schedule hundreds of agents for an entire month with one click. | QStory supports rotations, generated shifts, shift bidding and preference-based scheduling in the same business unit. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
QStory Workforce Management plans
- QStory subscriptionPriced on request
- QStory Workforce ManagementPriced on request
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick QStory Workforce Management if…
QStory suits contact centers that need to coordinate staffing against changing demand, from small teams to large enterprises. It serves sectors including financial services, telecom, retail, healthcare, travel, public sector, and BPO.