Best Contact Center Workforce Management Software in 2026
Updated
In short: Webex App is ranked #1 of 34 as of 4 October 2026, ahead of Daktela WFM and Dialpad Workforce Management. The best-ranked option with a free plan is Daktela WFM. The lowest first paid tier on this page is Genesys Workforce Engagement Management at £2.33/mo.
Workforce management software helps contact centers plan staffing and respond to changes in service demand. Compare demand forecasting and agent capacity for workload planning, then look at intraday management and skills-based scheduling for day-to-day adjustments. Omnichannel forecasting and supported channels indicate the types of interactions considered, while API access may be relevant when connecting other systems. The ranking starts with Daktela WFM, Aspect Workforce, and Verint Workforce Management, followed by QStory Workforce Management and Eleveo Workforce Management. Free-plan availability and paid-from pricing offer additional ways to compare options for your operation.
34 contact center workforce management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Webex App Top pick · 7.4 Free plan · Free
#2 Daktela WFM Runner-up · 7.2 Free plan · €20/mo
#3 Dialpad Workforce Management Also great · 6.8 $95/mo
- Free plan AndroidiOSmacOSWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free planFree trial AndroidapiiOSmacOSWebWindows
- Free plan
- Yes
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
RecognisedDocumentedFree planPlatforms€20/mofirst paid tier About Daktela WFMVisit site - AndroidextensioniOSmacOSWebWindows
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms$95/mofirst paid tier About Dialpad Workforce ManagementVisit site - AndroidiOSmacOSWebWindows
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms - AndroidextensioniOSLinuxmacOSWebWindows
- Paid from
- 15 /user/mo
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About NextivaVisit site - AndroidiOSmacOSWebWindows
- Free plan
- No
- Paid from
- 155 /user/mo
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms£2.33/mofirst paid tier About Genesys Workforce Engagement ManagementVisit site - AndroidapiiOSmacOSWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - AndroidapiiOSself-hostedWeb
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms - iOSmacOSWeb
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSWeb
- Demand forecasting
- Yes
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms - apimacOSWebWindows
- Free plan
- No
- Paid from
- 65 /user/mo
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms$65/mofirst paid tier About RingCentral RingCXVisit site - AndroidapiiOSWeb
- Paid from
- 20 /user/mo
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms$65/mofirst paid tier About RingCX AI Workforce ManagementVisit site - AndroidapiiOSWeb
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
- Paid from
- 75 /user/mo
RecognisedDocumentedFree planPlatforms$50/mofirst paid tier About Agentforce Contact CenterVisit site - apiself-hostedWeb
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Demand forecasting
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms - WindowsmacOSiOSAndroid
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms - Free trial apiWeb
- Free plan
- No
- Paid from
- 15 /user/mo
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About FrontLine AtlasVisit site - Web
- Free plan
- No
- Demand forecasting
- Yes
- Intraday management
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms$599/mofirst paid tier About SureWFMVisit site - Web
- Free plan
- No
- Paid from
- 165 /user/mo
RecognisedDocumentedFree planPlatforms$85/mofirst paid tier About Talkdesk CX CloudVisit site - apiWeb
- Free plan
- No
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOS
- Demand forecasting
- Yes
- Skills-based scheduling
- Yes
- Intraday management
- Yes
- Omnichannel forecasting
- Yes
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which contact center workforce management software is ranked first on Everything Xiaomi?
Webex App is ranked #1 of 34 with a score of 7.4. Daktela WFM is second and Dialpad Workforce Management third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Genesys Workforce Engagement Management has the lowest first paid tier we found: £2.33/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.