18.2
Daktela WFM is a shift scheduling tool built for omnichannel contact centres.
Free planAndroidiOSWeb
Best Contact Center Workforce Management Software in 2026
Contact center workforce management software is for planning agent coverage around changing demand, supported channels, and workforce capacity. Compared on agent capacity and demand forecasting, the options can be assessed for how they fit your staffing needs. Intraday management and skills-based scheduling are other factors to consider, along with omnichannel forecasting and the channels supported. Webex App,…
28.0
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWeb
37.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
- 4
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWebAPI7.8From $50 a month - 5
Webex App
Webex App combines messaging and meetings across web, Windows, macOS, iOS, and Android.
Free planAndroidiOSWebmacOS7.8Free plan - 6
Genesys Workforce Engagement Management
Genesys Workforce Engagement Management (WEM) is a suite of capabilities for contact centre teams, integrated with the Genesys CCaaS solution.
AndroidiOSWebAPI7.5 - 7
Aspect Workforce
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking.
AndroidiOSWebAPI7.4From $1 a month - 8
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 9
GetWFM
GetWFM is cloud-based workforce management software for contact centers, bringing scheduling, attendance, adherence, time-off management, and analytics into one service.
Free planWebAPI6.9Free plan - 10
QStory Workforce Management
QStory Workforce Management is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling, adherence…
AndroidiOSWeb6.8 - 11
Dialpad Workforce Management
Dialpad Workforce Management is a workforce planning and performance tool for contact centers.
AndroidiOSWebExtension6.7From $95 a month - 12
Mitel Workforce Management
AndroidiOSWebAPI6.7 - 13
SingleComm Workforce
WebAPI6.7From $49 a month - 14
8x8 Contact Center
8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.
AndroidiOSWebAPI6.6 - 15
RingCX AI Workforce Management
RingCX AI Workforce Management helps contact centers plan staffing, monitor schedule adherence, and support agents.
AndroidiOSWebAPI6.5From $65 a month - 16
Talkdesk Workforce Management
AndroidiOSWeb6.3From $165 a month - 17
Assembled
WebAPI6.2From $25 a month - 18
FrontLine Atlas
WebAPI6.2From $15 a month - 19
Verint Workforce Management
Verint Workforce Management is an AI-powered system for forecasting demand, scheduling employees, and managing staffing in real time.
AndroidiOSWebAPI6.2 - 20
ShiftPilot WFM
ShiftPilot WFM is workforce-management software for contact centres with 25 to 300 agents.
AndroidiOS6.0From C$20 a month - 21
SureWFM
SureWFM is a web-based workforce management platform for contact centers and BPOs, covering forecasting, scheduling, agent self-service and intraday management.
Web5.9From $599 a month - 22
Avaya Workforce Engagement Workforce Management
Avaya Workforce Engagement Workforce Management is a workforce management capability within Avaya Experience Platform Workforce Engagement, a suite…
AndroidiOSWebSelf-hosted5.8 - 23
Pipkins Vantage Point
Pipkins Vantage Point is an enterprise workforce management product for scheduling, forecasting, planning, and performance management across…
iOSWebmacOS5.8 - 24
AgentTime Scheduler
AgentTime Scheduler is a Windows desktop tool for building weekly schedules for call center agent groups.
Windows5.7$380 one-time - 25
Eleveo Workforce Management
Eleveo Workforce Management (WFM) helps contact centers plan staffing around expected multichannel demand, agent skills, and schedules.
WebAPISelf-hosted5.5