SingleComm Workforce
The facts below are what the maker publishes about SingleComm Workforce, checked and dated. Our editors have not written about it yet.
Plans and prices
From SingleComm Workforce's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starting price | $49 a month | cloud-based contact center software · per user / per month |
| SingleComm Workforce Management | Priced on request | Pricing not stated on the product page; book a demo |
The facts
Each one read from SingleComm Workforce's own pages, with the date it was checked.
What it does
- Adherence
- Adherence tracking is tied to interaction state, with outlier coaching queues and an agent self-service adherence view.checked 21 Oct 2026
- Analytics
- SingleComm Analytics provides live dashboards, custom report building, threshold alerts, anomaly detection, and configurable KPI definitions.checked 21 Oct 2026
- API and extensibility
- An internal SingleComm knowledge-base page describes workflows embedding API and third-party integrations, with integrations importable and exportable as JSON; no public developer portal or SDK was found.checked 21 Oct 2026
- Audit and privacy controls
- Security features include PII/PHI redaction, configurable retention, data-residency options, GDPR/CCPA deletion workflows, tamper-evident audit logs, and SIEM export.checked 21 Oct 2026
- Coaching
- The product claims automated QA scoring for all calls, rubric-based coaching assignments, and agent scorecards with trend history.checked 21 Oct 2026
- Coaching and QA
- The page says automated QA scores 100% of calls and can generate coaching assignments and agent scorecards with trend history.checked 4 Oct 2026
- Compliance
- The maker states PCI DSS Level 1 and SOC 2 Type II certification, HITRUST r2 certification, HIPAA support with BAAs, and GDPR/CCPA controls.checked 4 Oct 2026
- Contact channels
- Workforce forecasts can cover call, chat, SMS, and email volume.checked 4 Oct 2026
- CRM integrations
- Native connectors are advertised for Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth, using OAuth, webhooks, and event-driven patterns.checked 21 Oct 2026
- Data exports
- Analytics can deliver scheduled Excel or CSV files through email, SFTP, S3, and webhooks, or stream events to Snowflake and BigQuery.checked 21 Oct 2026
- Deployment
- The product is presented as a browser-based cloud service; no self-hosting or native download is documented on the opened maker pages.checked 21 Oct 2026
- Employee rating
- Glassdoor shows SingleComm at 1.6 out of 5 from 3 employee reviews, with complaints about leadership, work-life balance, organization, onboarding, and documentation.checked 21 Oct 2026
- Encryption
- The maker states TLS 1.3 protects data in transit and AES-256 protects data at rest.checked 21 Oct 2026
- Event schema
- The maker says its event model is documented and queryable, with raw event history export and retention configurable by policy.checked 21 Oct 2026
- Forecasting
- Its forecasting uses machine-learning models tuned to customer data, seasonality, campaign drivers, demand ranges, and interval confidence levels.checked 21 Oct 2026
- Founder
- Loeb's portfolio page identifies Mike Puccinelli as SingleComm founder and CEO and dates the company to June 2014.checked 21 Oct 2026
- Identity integrations
- The platform supports SAML and OIDC single sign-on, SCIM provisioning, MFA enforcement, and role-based access controls.checked 21 Oct 2026
- Independent API and mobile limitation
- SoftwareFinder states that SingleComm has no dedicated mobile app and no API, while listing occasional dropped calls and technical-stability issues as drawbacks.checked 21 Oct 2026
- Integration marketplace
- SingleComm claims hundreds of prebuilt apps with drag-and-drop installation, versioning, and one-click rollback.checked 21 Oct 2026
- Integrations
- The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth.checked 4 Oct 2026
- Intended users
- The company describes its platform as serving contact centers across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services.checked 4 Oct 2026
The company
- Company facts
- LinkedIn lists SingleComm as privately held, founded in 2014, headquartered in Richmond, Virginia, with 51–200 employees.checked 21 Oct 2026
- Founded
- 2014checked 28 Sep 2026
Where it runs
- GetApp feature ratings
- GetApp shows queue management and call scripting at 5.0, reporting/analytics at 4.7, call monitoring at 4.4, IVR at 3.0, caller ID at 2.0, and call routing at 1.0.checked 21 Oct 2026
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