18.8
Android, iOS, Linux, Mac, web and Windows apps are available for Genesys Cloud CX.
AndroidiOSWeb
Best Call Center Software in 2026
Genesys Cloud CX leads this chart of 122 (8.8/10). VICIdial is next (8.8/10, free plan), and CallHub is the next highest-placed with a free plan (8.5/10). Call center software handles customer calls and related service work; compare inbound and outbound calling, Android support, and the channels and tools your team needs. If you plan to manage the service from a Xiaomi, Redmi or POCO device, check whether the product has an Android app and what it lets you do. Web access may also matter.
28.8
Free planOpen sourceAndroidiOSWeb
38.7
Android, iOS and web access supports IVR, two-way calling and digital customer channels.
AndroidiOSWeb
- 48.5From $50 a month
- 58.5Free plan
- 6
Freshcaller
Android, iOS and web apps offer multiple business numbers, call routing and automated call answering.
Free planAndroidiOSWeb8.4From $15 a month - 7
Dialpad Support
Android, iOS, Mac, web and Windows access includes IVR and inbound and outbound calling.
AndroidiOSWebAPI8.4From $8,095 a month - 8
Nextiva
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWebAPI8.4From $15 a month - 9
Comm100 Contact Center
Android, iOS, Mac, web and Windows access; available as a self-hosted option.
AndroidiOSWebAPI8.3 - 10
MyOperator
Android and iOS apps, browser access and an extension, with outbound dialing.
AndroidiOSWebAPI8.3From ₹5,000 a month - 11
Ringover
Ringover is a paid business communications service available on the web, Windows, macOS, Linux, iOS, and Android.
AndroidiOSWebAPI8.3 - 12
GoTo Contact Center
Android, iOS, Mac, web and Windows access supports IVR, calling and digital customer channels.
AndroidiOSWebAPI8.2From $29.95 a month - 13
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time.
AndroidiOSWebAPI8.2From ₹16,800 a year - 14
Luware Nimbus
Luware Nimbus is a cloud contact center and customer experience platform built around Microsoft Teams.
AndroidiOSWebAPI8.1 - 15
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines an AI-powered business phone system with voice agents for small and mid-sized sales and support teams.
AndroidiOSWebAPI8.0 - 16
Zoom Contact Center
Android, iOS, Mac, web and Windows access includes IVR, two-way calling and digital channels.
AndroidiOSWebAPI7.9From $69 a month - 17
Daktela Contact Center
Android, iOS, Mac, web and Windows access includes outbound dialing.
AndroidiOSWebAPI7.9From €12 a month - 18
Ringflow Contact Center
AndroidiOSWeb7.9From $7.99 a month - 19
Webex App
Webex App combines messaging and meetings across web, Windows, macOS, iOS, and Android.
Free planAndroidiOSWebmacOS7.9Free plan - 20
Avaya Experience Platform
Web access is available; the platform supports inbound calling.
WebAPISelf-hosted7.8From $48 a month - 21
7.8From $65 a month - 22
KrispCall
AndroidiOSWebExtension7.8From $12 a month - 23
DialPhone Contact Center
DialPhone Contact Center brings voice, digital messaging channels and workforce tools together for support and sales operations.
AndroidiOSWebAPI7.8From $65 a month - 247.7From €40 a month
- 25
Mitel CX
Android, iOS, web and Windows access; handles inbound and outbound calls, IVR and omnichannel service.
AndroidiOSWebAPI7.6
Choosing well
Does it support inbound and outbound calling?
Check whether the product covers inbound calling, an outbound dialer, or both. Match those capabilities to the calls your team handles.
Can I use it on an Android phone?
Check for an Android app and confirm that it covers the tasks you need. The platform list also includes web, iOS, Windows, API and self-hosted options; availability varies by product.
Which customer channels and call tools does it cover?
Compare digital channel scope and look for an IVR builder if callers need menu options. Workforce management may also matter for coordinating service work.
How many agents can it support, and how long are recordings kept?
Compare the maximum agent capacity and recording retention with your team's needs. These are separate product details, so check both.
Can I try it or use a free plan?
A free plan and a free trial are different options. Freshcaller lists a free plan, paid service from $15 per user per month on annual billing, and a 14-day trial. Other examples, including Mitel CX and Zoom Contact Center, list pricing on request.
Questions people ask
What should I compare in call center software?
Compare inbound calling, outbound dialer, IVR, digital channel scope, workforce management, maximum agents, recording retention, platforms and pricing.
Does call center software work on Android?
Android availability varies by product. Check whether it has an Android app and whether the app covers the tasks you need.
Can I get call center software with a free plan?
Some products offer a free plan. Freshcaller is one example; check the individual product's plan details before choosing.
What is the difference between a free plan and a free trial?
A free plan is a plan with no charge, while a free trial provides temporary access. A product may offer one, both or neither.
Which call center software has pricing on request?
Examples listed with pricing on request include Mitel CX, Zoom Contact Center, GoTo Contact Center and 8x8 Contact Center.