Best Call Center Software in 2026
Updated
In short: Freshcaller is ranked #1 of 126 as of 4 October 2026, ahead of Genesys Cloud CX and Amazon Connect. The best-ranked option with a free plan is CallHub. The lowest first paid tier on this page is CallHub at $0.05/mo.
Call center software supports teams handling inbound and outbound calls, as well as digital conversations where those channels are included. The ranking starts with Genesys Cloud CX, Amazon Connect, and 8x8 Contact Center. Compare digital channel scope with inbound calling, outbound dialer, and IVR builder features to assess the call flows each option covers. Workforce management, maximum agents, and recording retention offer additional operational comparisons. Free-plan availability and paid-from pricing can help frame initial cost considerations. Ringflow Contact Center and C-Zentrix Contact Center also appear near the top, so review the listed capabilities in relation to your team’s channels, capacity, and retention needs.
126 call center software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Freshcaller Top pick · 8.9 Free plan · $15/mo
#2 Genesys Cloud CX Runner-up · 8.6 $75/mo
#3 Amazon Connect Also great · 8.6 
- Free planFree trial AndroidiOSWeb
- Free plan
- Yes
- Paid from
- $15/user/mo
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About FreshcallerVisit site - WebWindowsmacOSiOSAndroid
- Free plan
- No
- Paid from
- $75/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
RecognisedDocumentedFree planPlatforms$75/mofirst paid tier About Genesys Cloud CXVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - AndroidapiiOSmacOSWebWindows
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - apimacOSWebWindows
- Free plan
- No
- Paid from
- $65/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$65/mofirst paid tier About RingCentral RingCXVisit site - Free trial AndroidapiextensioniOSmacOSWebWindows
- Free plan
- No
- Paid from
- $80/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$8,095/mofirst paid tier About Dialpad SupportVisit site - WindowsmacOSiOSAndroidWeb
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSmacOSWebWindows
- Free plan
- No
- Outbound dialer
- Yes
RecognisedDocumentedFree planPlatforms€12/mofirst paid tier About Daktela Contact CenterVisit site -
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- $83/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$33/mofirst paid tier About Zendesk Contact CenterVisit site - WebWindows
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- $85/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$85/mofirst paid tier About Talkdesk CX CloudVisit site - WebiOSAndroid
- Free plan
- No
- Paid from
- $59.99/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$59.99/mofirst paid tier About uContactVisit site - WebiOSAndroid
- Free plan
- No
- Paid from
- $75/user/mo
- Outbound dialer
- Yes
RecognisedDocumentedFree planPlatforms$50/mofirst paid tier About Agentforce Contact CenterVisit site - Free trial apiLinuxmacOSWebWindows
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$70/mofirst paid tier About Exotel Contact CenterVisit site -
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSmacOSself-hostedWebWindows
- Free plan
- No
- Outbound dialer
- Yes
RecognisedDocumentedFree planPlatforms$2.58/mofirst paid tier About Comm100 Contact CenterVisit site - Free planFree trial AndroidapiiOSmacOSWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$0.05/mofirst paid tier About CallHubVisit site -
- Free plan
- No
- Paid from
- $48/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$48/mofirst paid tier About Avaya Experience PlatformVisit site -
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- $60/user/mo
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$60/mofirst paid tier About DiabolocomVisit site -
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$1/mofirst paid tier About Twilio FlexVisit site - WebiOSAndroid
- Free plan
- No
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
- Digital channel scope
- omnichannel
RecognisedDocumentedFree planPlatforms$75/mofirst paid tier About GoContactVisit site
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which call center software is ranked first on Everything Xiaomi?
Freshcaller is ranked #1 of 126 with a score of 8.9. Genesys Cloud CX is second and Amazon Connect third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, CallHub has the lowest first paid tier we found: $0.05/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.