Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time.
What Knowlarity Cloud Contact Center is
Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time. It runs in the cloud and is described as requiring no additional infrastructure. Call handling includes inbound and outbound recording, queues, mute, hold, warm transfer, callback, voicemail, and IVR. Skill-based routing directs calls based on agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the platform can respond to an unlimited number of concurrent inbound and outbound calls. It can integrate with existing CRM software; Zoho connections include access to call recordings, lead creation from calls, tickets and contacts in Zoho Desk, and call-based prospect performance tracking in Zoho Recruit. Platforms listed are Android, iOS, and web, and the contact center page describes smartphone access. Knowlarity advertises 24x7 support and offers a free trial, but does not state the trial duration on its product or pricing pages. Listed plans include ₹1,999 a month for the Unlimited Contact Center Plan and ₹2,999 a month for Inbound & Contact Center.
Good
- Handles inbound and outbound calls with recording.
- Supports skill-based routing and Sticky Agent.
- Integrates with existing CRM software.
- Available on Android, iOS, and web.
- Advertises 24x7 support.
Watch out
- No free plan is listed.
- Pricing details are not shown for listed plans.
Who it suits
Knowlarity may suit businesses of varying sizes that handle inbound and outbound customer calls, including the stated e-commerce, food delivery, and edutech use cases. It is relevant to teams that want CRM connections and cloud deployment.
Verdict
Knowlarity combines cloud call handling, routing, recording, and CRM integrations. Check plan details and clarify the trial duration before selecting a paid option.
Plans and prices
From Knowlarity Cloud Contact Center's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Unlimited Contact Center Plan | ₹1,999 a month | Cloud contact center · price per agent/month · Rs 1999/monthly |
| Inbound & Contact Center | ₹2,999 a month | Inbound contact center · price per agent/month · Rs 2999/monthly |
| Inbound & Outbound Contact Center | ₹3,499 a month | Inbound and outbound contact center · price per agent/month · Rs 3499/monthly |
| Advance Plan | ₹16,800 a year | 3-month call recording · 5 users · 10 channels · 1,200 free minutes/month · 30p/30 sec · 1 virtual number · ₹16,800/year |
| Premium Plan | ₹34,200 a year | 12-month call recording · 10 users · 20 channels · 5,000 free minutes/month · 20p/30 sec · 1 virtual number · ₹34,200/year |
| Premium Plus Plan | ₹60,000 a year | 12-month call recording · 20 users · 40 channels · 10,000 free minutes/month · 20p/30 sec · 2 virtual numbers · ₹60,000/year |
| Inbound & Outbound Contact Center with lead management (Tentacle) | Priced on request | Customized plans available · Connect with us for pricing |
The facts
Each one read from Knowlarity Cloud Contact Center's own pages, with the date it was checked.
What it does
- Analytics
- The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting.checked 15 Oct 2026
- API documentation depth
- Knowlarity's help center documents REST APIs, API-key retrieval, debugging guidance and post-call hooks.checked 15 Oct 2026
- API parameters
- The call API requires a Knowlarity number, agent number, customer number, caller ID and agent country code, using authorization and x-api-key headers.checked 15 Oct 2026
- Call capacity
- Knowlarity says the platform can respond to an unlimited number of concurrent inbound and outbound calls.checked 5 Oct 2026
- Call controls
- Listed controls include mute, hold, warm transfer, queue callback and voicemail.checked 15 Oct 2026
- Call handling
- Features include real-time inbound and outbound call recording, call queues, mute, hold, warm transfer, callback, and voicemail.checked 5 Oct 2026
- Call routing and recording
- The contact center routes calls to available agents and records inbound and outbound calls for quality monitoring and training.checked 15 Oct 2026
- Cloud deployment
- The service is deployed in the cloud and is described as requiring no additional infrastructure.checked 5 Oct 2026
- Concurrent calls
- The product is described as supporting unlimited concurrent inbound and outbound calls.checked 15 Oct 2026
- CRM integration
- Knowlarity says the contact center can integrate with existing CRM software; its Zoho integration page describes CRM access to call recordings and lead creation from calls.checked 5 Oct 2026
- CRM integrations
- The product supports CRM integration and Knowlarity identifies Zoho CRM, Freshdesk and LeadSquared as integrations.checked 15 Oct 2026
- Customer footprint
- Knowlarity says it serves more than 6,000 businesses across over 65 countries.checked 15 Oct 2026
- Funding
- CB Insights reports total funding of $42.6 million and an acquired status.checked 15 Oct 2026
- International numbers
- The service provides virtual numbers in multiple countries for international operations.checked 15 Oct 2026
- Limit: dashboard
- TrustRadius reviewers criticize dashboard usability, visual design and notification quality.checked 15 Oct 2026
- Limit: pricing
- Reviewers repeatedly describe Knowlarity as expensive, especially for startups and premium features.checked 15 Oct 2026
- Limit: support responsiveness
- Complaints include slow or difficult-to-reach support and weak resolution processes.checked 15 Oct 2026
- Limit: technical reliability
- Reviewers mention occasional service disruptions, network errors, IVR-transfer delays and intermittent outages.checked 15 Oct 2026
- Mobile access
- Knowlarity advertises smartphone access for monitoring and managing business calls.checked 15 Oct 2026
The company
- Company size
- Knowlarity's about page describes a workforce of more than 300 employees and separately states a 350-plus team.checked 15 Oct 2026
- Founded
- Knowlarity was founded in 2009.checked 15 Oct 2026
- Headquarters
- Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location.checked 15 Oct 2026
- Maker legal name
- The website footer identifies the maker as Knowlarity Communications Pvt Ltd.checked 15 Oct 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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