Agentforce Contact Center
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
What Agentforce Contact Center is
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android. Its listed capabilities include workforce management, outbound dialing, customer and employee portals, SLA management, ticket and workflow automation, a knowledge base, shared inbox, and four request channels. Agentforce Contact Center costs $125 a month and includes native voice, digital channels, and AI enhancements. Contact Center Plus costs $250 a month and adds workforce and quality management. Contact Center Voice costs $75 a month, billed only with Agentforce 1 Edition; it includes native voice, unlimited platform voice minutes, and directly integrated customer data. Workforce Management costs $50 a month and includes workforce planning, forecasting, and an intraday experience. Other listed capabilities include offline mode, invoicing and payments, route optimization, recurring jobs, approval workflows, and root-cause analysis. The product has no free plan.
Good
- Available on web, iOS, and Android.
- Includes outbound dialing and ticket automation.
- Four request channels are listed.
- Workforce management options are available.
Watch out
- There is no free plan.
- Contact Center Voice requires Agentforce 1 Edition.
- Workforce Management is a separate listed plan.
Who it suits
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Verdict
Agentforce Contact Center offers voice, digital channels, and a broad set of contact-center capabilities across web and mobile platforms. Compare the separate plan contents and the Agentforce 1 Edition condition for Contact Center Voice before choosing.
Plans and prices
From Agentforce Contact Center's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Agentforce Contact Center | $125 a month | Native Voice · Digital Channels · AI Enhancements · Requires Enterprise or Unlimited Edition · per user/month |
| Agentforce Contact Center Plus | $250 a month | Native Voice · Digital Channels · AI Enhancements Included · Workforce and Quality Management · Requires Enterprise or Unlimited Edition · per user/month |
| Agentforce Contact Center Voice | $75 a month | Native Voice · Agentforce 1 Edition only · per user/month |
| Workforce Management | $50 a month | Workforce planning · Workforce forecasting · Intraday experience · per user/month |
The facts
Each one read from Agentforce Contact Center's own pages, with the date it was checked.
What it does
- Additional usage charges
- Extra messaging packs, surveys, bot sessions and conversation-insight hours may require separate usage purchases.checked 15 Oct 2026
- API and SDKs
- Developer resources include Agentforce APIs, Agentforce DX, Salesforce CLI, VS Code tooling, a Python SDK and a Testing API.checked 15 Oct 2026
- Availability limit
- The AFCC FAQ says the product is currently available to customers in the United States and Canada.checked 15 Oct 2026
- Cloud delivery
- Independent testing describes Salesforce CRM as cloud hosted, with modules for sales, service, marketing and commerce.checked 15 Oct 2026
- Compliance
- Salesforce states Agentforce maintains SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, IRAP and FedRAMP High attestations.checked 15 Oct 2026
- Data storage
- Salesforce says Agentforce itself does not store customer data; data remains in underlying Salesforce services such as Sales Cloud, Service Cloud or Data Cloud.checked 15 Oct 2026
- Digital channels
- Supported channels include email, web forms, SMS, Facebook Messenger, WhatsApp, Apple Messages, LINE, web chat and mobile-app chat.checked 15 Oct 2026
- Documentation depth
- Salesforce provides product Help articles, setup guides, developer documentation, SDK references and testing documentation.checked 15 Oct 2026
- Extensibility
- Agents can be limited to approved Salesforce Flows, Apex classes or API calls and grounded in Data Cloud, Knowledge or records.checked 15 Oct 2026
- Independent market view
- Gartner published a March 11, 2026 First Take saying the launch signals consolidation of customer-engagement-center and CCaaS markets.checked 15 Oct 2026
- Limit: complexity
- Independent reviewers repeatedly report steep learning curves, complicated setup and difficult administration when workflows and customizations grow.checked 15 Oct 2026
- Limit: pricing
- Reviewers frequently describe Salesforce as expensive, with additional licenses or AI usage charges increasing total cost.checked 15 Oct 2026
- Limit: reliability and support complaints
- Trustpilot reviewers commonly complain about expensive accounts, complicated interfaces and slow or unresponsive support; GetApp reviewers also mention bugs and downtime concerns.checked 15 Oct 2026
- Messaging context
- Customer context is preserved when interactions move between channels because channels and CRM data share one platform.checked 15 Oct 2026
- Mobile SDK
- The Agentforce Mobile SDK targets native iOS and Android apps, while Enhanced In-App Chat SDK supports human escalation with conversation context.checked 15 Oct 2026
Where it runs
- AppExchange integrations
- Salesforce says businesses can use native voice or telephony partner integrations available through AppExchange.checked 15 Oct 2026
The company
- Company founded
- Salesforce was founded in 1999.checked 15 Oct 2026
- Company headquarters
- Salesforce is headquartered in San Francisco, California.checked 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Salesforce, Inc.checked 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as a public company with 10,001+ employees.checked 15 Oct 2026
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
- Native telephony ownership
- Salesforce says its native offering owns the voice media stream and lets customers buy minutes and lease numbers directly from Salesforce.checked 15 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
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