18.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Best Contact Center as a Service - Enterprise Software in 2026
27.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
37.8
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWeb
- 4
Luware Nimbus
Luware Nimbus is a cloud contact center and customer experience platform built around Microsoft Teams.
AndroidiOSWebAPI7.8 - 5
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 6
GoTo Contact Center
GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.
AndroidiOSWebAPI7.5From $29.95 a month - 7
MaxContact Auto QA
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.
WebAPIExtensionWindows7.4From £80 a month - 8
UJET
AndroidiOSWebAPI7.3From $65 a month - 9
Odigo
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
AndroidiOSWebAPI7.2From €40 a month - 10
Zoom Contact Center
AndroidiOSWebAPI7.1From $69 a month - 11
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.
WebAPISelf-hosted7.0From $48 a month - 12
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted6.8From $150 a month - 13
VCC Live
AndroidWebAPIWindows6.7From $50 a month - 14
Google Contact Center AI Platform
AndroidiOSWebAPI6.6 - 15
6.4From $85 a month - 16
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 17
Bright Pattern Contact Center
Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels.
WebAPImacOSSelf-hosted6.1 - 18
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 19
Alvaria Cloud
Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.
WebAPI6.0 - 20
Softdial Contact Center
WebAPISelf-hosted5.9 - 21
Convoso
Web5.8 - 22
Verint Open CCaaS
Verint Open CCaaS is a cloud-native platform for customer-experience and contact-center operations.
WebAPI5.8 - 23
Puzzel AI
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.
Web5.7 - 24
Dialpad AI Contact Center
AndroidiOSWebmacOS5.4 - 254.9