Google Contact Center AI Platform
The facts below are what the maker publishes about Google Contact Center AI Platform, checked and dated. Our editors have not written about it yet.
Plans and prices
From Google Contact Center AI Platform's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Contact Center AI Platform | Priced on request | Production instance size and quota required · Telephony charges depend on consumption · Request a quote · Instances are billed monthly; the charging model can be based on concurrent agents, named agents, or minutes used. Telephony is charged according to consumption. |
The facts
Each one read from Google Contact Center AI Platform's own pages, with the date it was checked.
What it does
- AI capabilities
- The platform offers AI-based omnichannel routing, virtual agents, Agent Assist, and Insights capabilities.checked 11 Oct 2026
- API
- The Apps API includes endpoints for agent status, calls, campaigns, chats, co-browse, contact data, SMS, and wait times.checked 11 Oct 2026
- Authentication
- SDK end-user authentication uses a signed JSON Web Token to identify users and grant API access.checked 11 Oct 2026
- Capacity limits
- Documented instance sizes range from 250 to 100,000 concurrent call or chat sessions.checked 11 Oct 2026
- Channels
- The platform supports voice, chat, and SMS, with web and mobile SDKs for customer support experiences.checked 11 Oct 2026
- CRM integrations
- Google documents integrations with Salesforce, Zendesk, Microsoft Dynamics, Kustomer, and HubSpot.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 23 Sep 2026
- Embeddable experience
- Businesses can embed voice and digital support into apps, including customer journeys with agent interactions, media sharing, and secure payments.checked 11 Oct 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Salesforce integration
- The Salesforce integration can look up customer records, map session data to CRM records, and automatically open a case for calls or chats.checked 11 Oct 2026
- Security
- VPC Service Controls can help mitigate data exfiltration risk by restricting exchanges between an instance and Google Cloud services outside its perimeter.checked 11 Oct 2026
- Service availability
- The CCaaS instance SLA specifies a monthly uptime percentage of at least 99.9%; trial and sandbox editions are excluded.checked 11 Oct 2026
- What it does
- CCAI Platform is a cloud-native contact center service that queues and routes customer interactions across voice and digital channels.checked 11 Oct 2026
Where it runs
- Browser support
- The agent experience supports current Chrome, Safari, and Firefox browsers, with Google recommending the latest Chrome version.checked 11 Oct 2026
The company
- Founded
- 2022checked 28 Sep 2026
- Headquarters
- Mountain View, California, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
- Time-limited trial
- A time-limited trial instance expires after 90 days, and its configuration settings are lost when it expires.checked 11 Oct 2026
- Trial limits
- Non-production trial instances support up to 250 concurrent sessions, are not permitted for production traffic, and telephony is billed separately.checked 11 Oct 2026
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