18.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Best Call & Contact Center Software in 2026
Call and contact center software helps teams manage inbound calls, route callers to agents, record conversations and review contact center activity. Services may also connect with other supported channels and offer agent limits or analytics. If you use a Xiaomi, Redmi or POCO phone, check for an Android app first. Then compare web, Windows and iOS access, along with API or self-hosted deployment when those options…
27.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
37.8
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWeb
- 4
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 5
Ringflow Contact Center
AndroidiOSWeb7.5From $7.99 a month - 6
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email, and social media into one system.
AndroidiOSWebAPI7.3From €12 a month - 7
UJET
AndroidiOSWebAPI7.3From $65 a month - 8
Odigo
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
AndroidiOSWebAPI7.2From €40 a month - 9
Zoom Contact Center
AndroidiOSWebAPI7.1From $69 a month - 10
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.
WebAPISelf-hosted7.0From $48 a month - 11
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 12
RingQ
AndroidiOSWebExtension6.8 - 13
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted6.8From $150 a month - 14
VCC Live
AndroidWebAPIWindows6.7From $50 a month - 15
Google Contact Center AI Platform
AndroidiOSWebAPI6.6 - 16
RingCX AI Workforce Management
RingCX AI Workforce Management helps contact centers plan staffing, monitor schedule adherence, and support agents.
AndroidiOSWebAPI6.5From $65 a month - 17
GOautodial
GOautodial is an open-source omni-channel contact center suite for inbound and outbound calling.
WebAPILinuxSelf-hosted6.4From $30 a month - 18
6.4From $85 a month - 19
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 20
Bright Pattern Contact Center
Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels.
WebAPImacOSSelf-hosted6.1 - 21
Alvaria Cloud
Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.
WebAPI6.0 - 22
Diabolocom
Web5.8From $60 a month - 23
Vocalcom Hermes360
WebAPISelf-hosted5.8 - 24
storm CONTACT
WebAPI5.7 - 25
TCN Operator
WebAPI5.6
Choosing well
Check phone and desktop access
Start with Android support if agents need to work from Xiaomi, Redmi or POCO phones. Check whether access is through an app or a browser, then review Windows and iOS support.
API access and self-hosted deployment can matter when the service must connect with existing systems or run in your own environment.
Compare free and paid options
Look for a real free plan when you are testing a small setup. A free trial can help you assess the workflow before paying.
Review the listed starting price, such as a per-user monthly rate, and note when pricing is available only on request.
Match routing and channels
Compare the supported channels with the ways customers contact your team. Inbound call routing shows how calls can be directed to agents or queues.
Check the agent limit before choosing a service, especially if your team may grow or needs concurrent handling.
Review records, analytics and deployment
Call recording can support review and follow-up, while contact center analytics can help you examine activity. Confirm that these functions fit your workflow.
Deployment choices range from web services to self-hosted setups. Check the deployment model alongside API support and your operational requirements.
Questions people ask
Should I check Android support first?
Yes. If agents use Xiaomi, Redmi or POCO phones, confirm Android access before comparing web, Windows or iOS options.
What pricing details should I compare?
Check for a real free plan, a free trial and the listed paid starting price. Some services state that pricing is available on request.
Why compare inbound call routing?
Routing determines how incoming calls are directed to agents or queues, so it should match your team’s handling process.
What does deployment mean here?
Deployment describes how the service runs, such as through the web, an API connection or a self-hosted setup.
Is call recording included in these comparisons?
Call recording is one of the comparison fields. Check the individual service details to see whether it fits your needs.