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GOautodial

GOautodial is an open-source omni-channel contact center suite for inbound and outbound calling.

Place
#20 of 36
Score
6.4

What GOautodial is

GOautodial is an open-source omni-channel contact center suite for inbound and outbound calling. Its dialing options include predictive, preview, manual, and progressive modes, alongside inbound IVR and automatic call distribution. The suite lists a customer relationship manager, reports, analytics, REST APIs, and a plugin-based system. The v4 announcement describes browser calling through WebRTC without softphones or hardphones, and the maker published a downloadable x86_64 ISO installer. Ticketing, instant messaging, and social media are listed as under development. Listed components include Asterisk, Kamailio, MariaDB, Vicidial, and WebRTC, and the project uses the AGPLv2 license. The README recommends Apache 2.4 or newer, PHP 7.0–7.4, and MySQL 5.5 or newer or MariaDB 10.0.1. The README points users to an open-source community portal for help, installation, and how-to guides. The setup service requires SSH access to a public IP and configures one IVR level.

Good

  • Open-source software under the AGPLv2 license
  • Supports predictive, preview, manual, and progressive dialing
  • REST APIs and a plugin-based system are available
  • WebRTC browser calling does not require softphones or hardphones

Watch out

  • Ticketing, instant messaging, and social media are under development
  • New Server Setup configures one IVR level
  • New Server Setup costs $640, paid once

Who it suits

GOautodial may suit organizations seeking open-source contact center software and teams able to work with its listed server requirements. Its paid support options offer additional help for setup and ongoing use.

Verdict

GOautodial brings dialing, inbound call handling, reporting, and APIs into an open-source suite. Consider its server requirements and the fact that several digital channels remain under development.

Plans and prices

From GOautodial's own pricing page, checked 11 Oct 2026.

All about pricing
PlanPriceWhat it gives you
Managed Services$30 a monthUp to 20 seats; weekday support; proactive monitoring and maintenance; unlimited support tickets · $30 per seat per month; starting from $300.00 USD Monthly
Hourly SupportPriced on requestHourly paid support for open source users; weekdays, weekends, and support bundles · Starting from $160.00 USD
New Server Setup$640, paid onceServer must be accessible via SSH on a public IP; IVR configuration is one level only · Starting from $640.00 USD

The facts

Each one read from GOautodial's own pages, with the date it was checked.

What it does

APIs
It offers REST APIs and a plugin-based system.checked 11 Oct 2026
Calling
It supports predictive, preview, and manual dialing, plus inbound IVR and ACD.checked 11 Oct 2026
Channels
Ticketing, instant messaging, and social media are listed as under development.checked 11 Oct 2026
CRM
The listed major features include a customer relationship manager.checked 11 Oct 2026
Dialing
The v4 announcement lists manual, progressive, and predictive dialing capabilities.checked 11 Oct 2026
Installation
The maker published a downloadable x86_64 ISO installer for GOautodial v4.checked 11 Oct 2026
Integrations
The maker's news page links to an interoperability guide for configuring GOautodial CE with DID Logic SIP trunks.checked 11 Oct 2026
License
GOautodial is released under the AGPLv2 license.checked 11 Oct 2026
Product
GOautodial describes itself as an open-source omni-channel contact center suite.checked 11 Oct 2026
Purpose
GOautodial describes itself as an open-source omni-channel contact center suite with predictive dialing, inbound IVR, and ACD.checked 11 Oct 2026
Reports
The suite includes reports and analytics.checked 11 Oct 2026
Requirements
The README lists Apache 2.4 or newer, PHP 7.0–7.4 as recommended, and MySQL 5.5 or newer or MariaDB 10.0.1 as recommended.checked 11 Oct 2026
Security
A GOautodial community news post says two security vulnerabilities had been disclosed and that a fix was available in the GitHub repository.checked 11 Oct 2026
Security updates
A maker news post reported two disclosed security vulnerabilities and said fixes were available in its GitHub repository.checked 11 Oct 2026
Setup service limit
The server setup service specifies one-level IVR configuration and requires SSH access to a public IP address.checked 11 Oct 2026
Support
The README directs users to its open-source community portal for help, installation, and how-to guides.checked 11 Oct 2026
Technology
Its listed components include Asterisk, Kamailio, MariaDB, Vicidial, and WebRTC.checked 11 Oct 2026
Virtualization
The v4 announcement says GOautodial no longer requires a timing source, including in virtualized environments without timing cards.checked 11 Oct 2026

Where it runs

Browser calling
The v4 announcement says WebRTC lets users work through a web browser without softphones or hardphones.checked 11 Oct 2026

The company

Headquarters
Ortigas Center, Philippineschecked 28 Sep 2026

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