GOautodial
6.4#20 in omnichannel contact center softwareFrom $30 a monthWebAPILinuxSelf-hosted
VisitGOautodial vs VICIdial
What both publish
| Fact | GOautodial | VICIdial |
|---|---|---|
| APIs | It offers REST APIs and a plugin-based system. | The feature list includes an agent-session API, a lead-import API, and web-based data export utilities. |
| Dialing | The v4 announcement lists manual, progressive, and predictive dialing capabilities. | Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm. |
| Headquarters | Ortigas Center, Philippines | St. Petersburg, Florida, United States |
| Integrations | The maker's news page links to an interoperability guide for configuring GOautodial CE with DID Logic SIP trunks. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Product | GOautodial describes itself as an open-source omni-channel contact center suite. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
GOautodial plans
- Managed Services$30 a month
- Hourly SupportPriced on request
- New Server Setup$640, paid once
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick GOautodial if…
GOautodial may suit organizations seeking open-source contact center software and teams able to work with its listed server requirements. Its paid support options offer additional help for setup and ongoing use.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.