VICIdial
The facts below are what the maker publishes about VICIdial, checked and dated. Our editors have not written about it yet.
Plans and prices
From VICIdial's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free Open-Source Download | Free | full software · no restrictions · production use permitted · free software download |
| VICIhost hosting | $400 a month | dedicated server · month-to-month · 1.5¢/minute outbound and inbound toll · 2.8¢/minute inbound toll-free · $2.50/month per DID · per server per month after first month, plus minutes |
| Additional VICIhost server provisioning | $500, paid once | additional server provisioning · per additional server; includes first hosting month |
| VICIhost initial provisioning | $1,000, paid once | first server provisioning · initial server provisioning; includes first hosting month |
The facts
Each one read from VICIdial's own pages, with the date it was checked.
What it does
- API
- A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided.checked 15 Oct 2026
- APIs
- The feature list includes an agent-session API, a lead-import API, and web-based data export utilities.checked 8 Oct 2026
- Blended handling
- Agents can handle inbound and outbound calls in the same session.checked 15 Oct 2026
- Call handling
- It supports inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface.checked 8 Oct 2026
- Call recording
- Calls can be recorded automatically or started and stopped manually, including stereo recordings.checked 15 Oct 2026
- Campaign tools
- Features include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific call dispositions.checked 8 Oct 2026
- Compliance tools
- Features include DNC lists, time-zone restrictions, drop timers and variable predictive drop percentages for calling-regulation compliance.checked 15 Oct 2026
- Dialing
- Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm.checked 8 Oct 2026
- Digital channel scope
- voice_plus_digitalchecked 23 Sep 2026
- Documentation and support
- Training includes agent and admin manuals, phone help, online tutorials, formal courses and on-site training.checked 15 Oct 2026
- Downloads
- The download directory lists ViciBox V12.0.1 and V12.0.2 server ISOs plus V13 beta images.checked 15 Oct 2026
- Email and chat
- Agents can process inbound email and website customer chats from the agent web screen.checked 15 Oct 2026
- Extensibility
- The maker offers custom reports, UI changes, language translations, dialing methods, lead tools, IVR, CRM integration and custom data import or export.checked 15 Oct 2026
- Hosting terms
- VICIhost advertises month-to-month terms with no long-term contracts and says one server is guaranteed to handle at least 25 agents at a 3:1 line ratio.checked 8 Oct 2026
- Inbound ACD
- The system can operate as an automatic call distributor for inbound and closer or verifier calls.checked 15 Oct 2026
- Inbound calling
- Yeschecked 23 Sep 2026
- Integrations
- Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP.checked 15 Oct 2026
- IVR builder
- Yeschecked 23 Sep 2026
- Languages
- The agent interface is supplied in 16 languages and supports custom translations.checked 15 Oct 2026
- Licence
- Versions after 2.0.4.1 use GNU Affero General Public License version 2; earlier versions used GPLv2.checked 15 Oct 2026
The company
- Company facts
- LinkedIn lists Vicidial Group as a privately held telecommunications company headquartered in St Petersburg, Florida, with 11–50 employees and founded in 2007.checked 15 Oct 2026
- Headquarters
- St. Petersburg, Florida, United Stateschecked 28 Sep 2026
Money
- Free plan
- Yeschecked 23 Sep 2026
- Free use
- The maker offers the full VICIbox software for free on the user's own hardware, with no restrictions, including production use.checked 8 Oct 2026
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