Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs VICIdial
What both publish
| Fact | Agentforce Contact Center | VICIdial |
|---|---|---|
| Extensibility | Agents can be limited to approved Salesforce Flows, Apex classes or API calls and grounded in Data Cloud, Knowledge or records. | The maker offers custom reports, UI changes, language translations, dialing methods, lead tools, IVR, CRM integration and custom data import or export. |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | St. Petersburg, Florida, United States |
| Rating on Capterra | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.7 out of 5 from 266 reviews. |
| Rating on Chrome Web Store | 4.2 out of 5 from 1.7K ratings for the Salesforce Sales Cloud Everywhere extension. | 0 out of 5 from 0 ratings for Disposition Shortcuts for VICIdial. |
| Rating on G2 | 4.4 out of 5 from 8,448 reviews for Salesforce Service Cloud. | 4.1 out of 5 from 41 reviews. |
| Rating on GetApp | 4.5 out of 5 from 832 reviews for Salesforce Service Cloud. | 4.7 out of 5 from 264 reviews. |
| Rating on Google Play | 3.5 out of 5 from 59.9K reviews for the Salesforce mobile app. | 4.4 out of 5 from 34 reviews for VicidialMobile. |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.