Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs VICIdial
What both publish
| Fact | Genesys Cloud CX | VICIdial |
|---|---|---|
| Company facts | Genesys is privately held, headquartered in Menlo Park, California, and LinkedIn lists 5,001–10,000 employees. | LinkedIn lists Vicidial Group as a privately held telecommunications company headquartered in St Petersburg, Florida, with 11–50 employees and founded in 2007. |
| Documentation and support | The Developer Center offers API references, tutorials, SDKs, videos, forums, courses, certifications, event information and open-source integration blueprints. | Training includes agent and admin manuals, phone help, online tutorials, formal courses and on-site training. |
| Free plan | No | Yes |
| Headquarters | Menlo Park, California, United States | St. Petersburg, Florida, United States |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | 4.7 out of 5 from 266 reviews. |
| Rating on G2 | 4.0 out of 5 from 1,580 reviews | 4.1 out of 5 from 41 reviews. |
| Rating on Google Play | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate | 4.4 out of 5 from 34 reviews for VicidialMobile. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.