Vocalcom Hermes360
The facts below are what the maker publishes about Vocalcom Hermes360, checked and dated. Our editors have not written about it yet.
Plans and prices
From Vocalcom Hermes360's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Hermes360 | Priced on request | Request a demo or contact Vocalcom for pricing |
The facts
Each one read from Vocalcom Hermes360's own pages, with the date it was checked.
What it does
- AI
- The solution can integrate chatbots, voicebots, and Smart Pairing technology, including for 24/7 self-service options.checked 11 Oct 2026
- Analytics
- Supervisors can use customizable real-time dashboards and reports to review contact center performance.checked 11 Oct 2026
- Call handling
- Call features include real-time configurable intelligent routing, queue and overflow management, and an outbound dialer.checked 11 Oct 2026
- Channels
- It manages voice, email, SMS, web forms, chat, digital messages, and social media in a unified customer conversation.checked 11 Oct 2026
- CRM integrations
- Vocalcom lists Salesforce, Microsoft Dynamics 365, Zendesk, and HubSpot among its CRM connectors, and says open APIs can connect business applications.checked 11 Oct 2026
- Demo
- Vocalcom offers a free, personalized demo and asks for details including company and number of seats.checked 11 Oct 2026
- Deployment
- Hermes360 is offered as an AWS-based cloud solution and in an on-premise version.checked 11 Oct 2026
- Inbound and outbound
- Features include inbound and outbound call management, real-time adjustable intelligent routing, queue and overflow management, and an outbound dialer.checked 11 Oct 2026
- Integrations
- Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with.checked 11 Oct 2026
- Intended customers
- Vocalcom describes Hermes360 for contact centers supporting customer service, sales, and outbound campaigns, with agents working in offices or remotely.checked 11 Oct 2026
- Intended users
- Vocalcom describes its contact center solutions for customer service, sales, marketing, and debt collection.checked 11 Oct 2026
- Outbound dialer
- Yeschecked 23 Sep 2026
- Product
- Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns.checked 11 Oct 2026
- Quality management
- Listed tools include real-time supervision, listening, whispering, conferencing, recording, and satisfaction surveys.checked 11 Oct 2026
- Quality tools
- Supervision and quality tools include real-time monitoring, listening, whispering, conferencing, recording, and satisfaction surveys.checked 11 Oct 2026
- Reporting
- Supervisors can use customizable real-time dashboards, integrated reports, and detailed analyses.checked 11 Oct 2026
- Security
- The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software.checked 11 Oct 2026
- Support
- Vocalcom says its local teams and partner network can analyze needs and set up, customize, and maintain contact center solutions.checked 11 Oct 2026
The company
- Founded
- 1995checked 28 Sep 2026
- Headquarters
- Courbevoie, Francechecked 28 Sep 2026
Money
- Pricing and trial
- The product page invites visitors to request a demo; it does not state a subscription price or trial duration.checked 11 Oct 2026
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