18.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Best Contact Center as a Service - Midmarket Software in 2026
28.0
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWeb
37.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
- 4
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines an AI-powered business phone system with voice agents for small and mid-sized sales and support teams.
AndroidiOSWebAPI7.9 - 5
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time.
AndroidiOSWebAPI7.8From ₹16,800 a year - 6
Freshcaller
Freshcaller is a cloud-based contact center for customer support, sales, IT, and HR teams.
Free planAndroidiOSWeb7.7From $15 a month - 7
GoTo Contact Center
GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.
AndroidiOSWebAPI7.5From $29.95 a month - 8
MaxContact Auto QA
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.
WebAPIExtensionWindows7.4From £80 a month - 9
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email, and social media into one system.
AndroidiOSWebAPI7.3From €12 a month - 10
UJET
AndroidiOSWebAPI7.3From $65 a month - 11
Odigo
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
AndroidiOSWebAPI7.2From €40 a month - 12
TeleCMI
AndroidWebAPILinux7.2From $5 a month - 13
Zoom Contact Center
AndroidiOSWebAPI7.1From $69 a month - 14
Exotel Contact Center
Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement,…
WebAPILinuxmacOS7.0 - 15
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted6.8From $150 a month - 16
BlueTweak Knowledge Base
WebAPI6.4From €65 a month - 17
6.4From $85 a month - 18
ZIWO
AndroidiOSWeb6.4From $40 a month - 19
Ozonetel Cloud Contact Center
AndroidiOSWebAPI6.3 - 20
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 21
Bright Pattern Contact Center
Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels.
WebAPImacOSSelf-hosted6.1 - 22
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 23
Alvaria Cloud
Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.
WebAPI6.0 - 24
Vocalcom Hermes360
WebAPISelf-hosted5.8 - 25
Puzzel AI
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.
Web5.7