18.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Best Contact Center as a Service - Midmarket Software in 2026
Contact Center as a Service tools help midmarket teams handle customer conversations through supported channels, with routing, workforce and quality management, and links to CRM systems. Check whether an Android app is available and what it covers, then compare web, API, iOS, Windows and macOS access. Review supported channels, routing features, agent limits, CRM integrations, free options and paid starting prices.
28.0
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWeb
37.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
- 4
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines an AI-powered business phone system with voice agents for small and mid-sized sales and support teams.
AndroidiOSWebAPI7.9 - 5
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time.
AndroidiOSWebAPI7.8From ₹16,800 a year - 6
Freshcaller
Freshcaller is a cloud-based contact center for customer support, sales, IT, and HR teams.
Free planAndroidiOSWeb7.7From $15 a month - 7
GoTo Contact Center
GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.
AndroidiOSWebAPI7.5From $29.95 a month - 8
MaxContact Auto QA
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.
WebAPIExtensionWindows7.4From £80 a month - 9
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email, and social media into one system.
AndroidiOSWebAPI7.3From €12 a month - 10
UJET
AndroidiOSWebAPI7.3From $65 a month - 11
Odigo
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
AndroidiOSWebAPI7.2From €40 a month - 12
TeleCMI
AndroidWebAPILinux7.2From $5 a month - 13
Zoom Contact Center
AndroidiOSWebAPI7.1From $69 a month - 14
Exotel Contact Center
Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement,…
WebAPILinuxmacOS7.0 - 15
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted6.8From $150 a month - 16
BlueTweak Knowledge Base
WebAPI6.4From €65 a month - 17
6.4From $85 a month - 18
ZIWO
AndroidiOSWeb6.4From $40 a month - 19
Ozonetel Cloud Contact Center
AndroidiOSWebAPI6.3 - 20
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 21
Bright Pattern Contact Center
Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels.
WebAPImacOSSelf-hosted6.1 - 22
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 23
Alvaria Cloud
Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.
WebAPI6.0 - 24
Vocalcom Hermes360
WebAPISelf-hosted5.8 - 25
Puzzel AI
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.
Web5.7
Choosing well
Check phone and desktop access
Start by checking whether the service has an Android app and which tasks it supports. Compare that with web, API, iOS, Windows and macOS access for the rest of your team.
Compare free and paid options
A free plan or free trial can help you assess a service before committing. Check whether the free offer is a plan or a time-limited trial, then review the stated paid-from price and billing terms.
Match channels and routing
Compare the customer channels supported by each service and the routing features included. Choose routing that fits how conversations are assigned to agents and teams.
Review workforce and quality tools
Look for workforce management features that fit scheduling and staffing needs. Check quality management capabilities if supervisors need to review or improve interactions.
Check agent limits and CRM links
Confirm the agent limit against your planned team size and growth. Review CRM integrations to ensure the service can connect with the systems your agents use.
Questions people ask
Do these services have Android apps?
Android is a supported platform in this category, but app coverage can differ. Check what the Android app lets agents and supervisors do.
Can I use a free plan or trial?
Free plans and free trials are available from services in this category. Check the terms, limits and duration before choosing one.
Which platforms should I compare?
Compare Android, web, API, iOS, Windows and macOS support, based on the devices and workflows your team uses.
What features matter for a midmarket contact center?
Compare supported channels, routing features, workforce management, quality management, agent limits and CRM integrations.
How is this software ranked?
Apps use a battery score based on published facts such as documentation, prices, free plans, phone-first platforms, open source, breadth and freshness.