Puzzel AI
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.
What Puzzel AI is
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998. Its Virtual Agents handle customer interactions through chat, voice, and email, with contact-centre connection for human handoff and context. Co-Pilot listens to live calls and presents contextual answers, suggestions, and process guidance. Conversational Intelligence tags, transcribes, and analyses interactions, while Quality Management scores conversations and identifies coaching opportunities. Live Summary creates editable call summaries with queue-specific templates. Puzzel says real-time transcripts are deleted immediately after calls; submitted summaries remain in the Co-Pilot backend for a limited period, seven days by default, and can be retrieved through an API or webhook. Listed integrations include Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk. Puzzel says its AI is hosted in Europe and meets GDPR and industry standards, with technical and organizational data protections. Resolve, Impress, and Power packages are paid with pricing on request; there is no free plan.
Good
- Virtual Agents support chat, voice, and email
- Live agent Co-Pilot guidance
- Conversation transcription and analysis
- Configurable editable call summaries
- API access and human handoff
Watch out
- No free plan
- Pricing is available only on request
- Web platform only
- Summary storage defaults to seven days
Who it suits
It is designed for organizations operating voice-based contact centres, customer-service operations, or teams seeking manager support and data-driven improvement. Multichannel handling and human handoff suit mixed automated and assisted service.
Verdict
Puzzel AI combines automated conversations, live agent assistance, interaction analysis, and quality workflows. Buyers should compare the three packages and confirm pricing and data-handling needs with Puzzel.
Plans and prices
From Puzzel AI's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Resolve | Priced on request | Voice-based contact centre package; optional add-ons |
| Impress | Priced on request | Customer communication and agent tools; optional add-ons |
| Power | Priced on request | Manager capabilities and data-driven improvement; optional add-ons |
The facts
Each one read from Puzzel AI's own pages, with the date it was checked.
What it does
- AI data location
- Puzzel says its AI is hosted in Europe and meets GDPR and industry standards.checked 9 Oct 2026
- Conversational intelligence
- Conversational Intelligence tags, transcribes, and analyses customer interactions to surface trends and support service improvements.checked 9 Oct 2026
- Co-Pilot
- Co-Pilot listens to live calls and provides agents with contextual answers, suggestions, and process guidance on screen.checked 9 Oct 2026
- Integrations
- Puzzel lists Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk as integrations.checked 9 Oct 2026
- Live Summary
- Live Summary creates editable call summaries, and customers can configure different summary templates for different queues.checked 9 Oct 2026
- Live Summary data handling
- Puzzel says the real-time transcript is deleted immediately after the call, while submitted summaries are stored in the Co-Pilot backend for a limited period, seven days by default, and made available via API or webhook.checked 9 Oct 2026
- Pricing
- Puzzel asks prospective customers to contact its team to discuss pricing and package options.checked 9 Oct 2026
- Product
- Puzzel’s AI solutions use automation, insights, and real-time agent support to reduce manual work and help deliver faster customer service.checked 9 Oct 2026
- Quality management
- Quality Management automatically scores customer interactions and highlights coaching opportunities.checked 9 Oct 2026
- Security
- Puzzel says it maintains technical and organizational measures intended to protect customer data from loss, alteration, unauthorized disclosure or access, and unlawful destruction.checked 9 Oct 2026
- Support
- Puzzel directs customers to its Help Centre for customer support and provides a separate contact route for sales or partner enquiries.checked 9 Oct 2026
- Target customers
- Puzzel describes its packages for organizations running voice-based contact centres, customer service operations, or teams seeking stronger manager capabilities and data-driven improvement.checked 9 Oct 2026
- Virtual agents
- Virtual Agents handle customer interactions across chat, voice, and email, and can connect with the contact centre so human agents can step in with context.checked 9 Oct 2026
The company
- Founded
- 1998checked 28 Sep 2026
- Headquarters
- Oslo, Norwaychecked 28 Sep 2026
Money
- Free plan
- Nochecked 23 Sep 2026
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