Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
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| Fact | Agentforce Contact Center | Puzzel AI |
|---|---|---|
| Founded | 1999 | 1998 |
| Free plan | No | No |
| Headquarters | San Francisco, California, United States | Oslo, Norway |
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
It is designed for organizations operating voice-based contact centres, customer-service operations, or teams seeking manager support and data-driven improvement. Multichannel handling and human handoff suit mixed automated and assisted service.