17.9
MaestroQA is now Rippit, a platform rebuilt as an AI-first system for building agents from conversation data.
Free planWebAPIExtension
Best Customer Service QA Software in 2026
Customer service QA software helps teams review support interactions, score agent work and spot coaching needs. Tools may cover phone, chat or other interaction channels, with features such as automated scoring, sampling and QA analytics. Check Android support before choosing a tool for a Xiaomi, Redmi or POCO phone or tablet. Platforms in this category can include Android, web, API access, browser extensions, iOS…
27.8
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWeb
37.6
AndroidiOSWeb
- 4
Voxjar
Voxjar is a web-based service that automates call monitoring and coaching by ingesting, transcribing, and scoring interactions.
Free planWebAPI7.5From $90 a month - 5
MaxContact Auto QA
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.
WebAPIExtensionWindows7.4From £80 a month - 6
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 7
Cresta
WebAPIExtension6.9From $150,000 a year - 8
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 9
Call Optix
Call Optix is an AI call analytics and intelligence platform for sales teams, call centers, customer success teams, and small businesses.
WebAPI6.4From $149 a month - 10
OttoQA
OttoQA evaluates contact center interactions against a customer’s existing quality assurance forms, producing evaluations, behavior trends, coaching…
Web6.3$1.01 usage-based - 11
Talkdesk Workforce Management
AndroidiOSWeb6.3From $165 a month - 12
Belter
Free planWeb6.1$19 usage-based - 13
Daisee
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight.
Web6.1From $99 a month - 14
Ender Turing Quality Management
Free planWeb6.1From $39 a month - 15
IrisAgent AutoQA
Free planWeb6.1From $500 a month - 16
QEval
QEval is a contact-center performance platform that evaluates conversations involving human agents, AI agents, voice bots, chat copilots, and IVR flows.
WebAPI6.1 - 17
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 18
TouchPoint One Quality Management
TouchPoint One Quality Management is a web-based quality management product for organizations that review and score service interactions across channels.
WebAPI6.1From $29.23 a month - 19
Surveypal
WebAPI6.0 - 20
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and…
WebAPISelf-hosted6.0 - 215.9From $4 a month
- 22
5.9 - 23
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and evaluates customer interactions, then links quality findings to coaching, performance, and recognition workflows.
WebAPISelf-hosted5.8 - 24
Dixa
API5.7From €89 a month - 25
5.7From $75 a month
Choosing well
Check Android access first
Confirm that the service has an Android app if you need to review or manage QA work from a Xiaomi, Redmi or POCO device. A web interface may work in a mobile browser, but the listed platform determines the stated access route.
Platform options across this category include Android, web, API, browser extension, iOS and self-hosted deployment.
Compare scoring and sampling
Automated scoring can reduce manual review work, while automated sampling helps select interactions for checks. Look for custom scorecards when your team needs its own criteria.
Agent coaching and QA analytics can help turn review results into follow-up actions and reports.
Match interaction channels
Check which interaction channels a tool evaluates before signing up. Channel coverage is a comparison point for this category, and needs differ between phone, chat and other support conversations.
Review plans and trials
A free plan is available from Belter, while other tools use paid plans or pricing on request. Belter lists paid access from $19 per month; Agentforce Contact Center lists pricing from $75 per user per month.
Trial terms can affect evaluation: BlueTweak lists a 14-day trial, and Call Optix also lists a 14-day trial.
Questions people ask
Is there an Android app for customer service QA software?
Android is a listed platform for tools in this category, but support differs by product. Check the platform details for the tool you plan to use.
Can I start with a free plan?
Belter lists a free plan. Other products may use paid plans, trials or pricing on request, so review the plan details before choosing.
What does automated scoring do?
Automated scoring evaluates interactions against QA criteria. Compare whether the tool also supports automated sampling and custom scorecards.
Can QA tools coach customer service agents?
Agent coaching is a comparison feature for this category. Check the product details to see how coaching connects with scores and QA analytics.
Do these tools work through a web browser?
Web is a listed platform for this category, alongside Android, API access, browser extensions, iOS and self-hosted deployment. Confirm the product's stated platforms.