TouchPoint One Quality Management
TouchPoint One Quality Management is a web-based quality management product for organizations that review and score service interactions across channels.
What TouchPoint One Quality Management is
TouchPoint One Quality Management is a web-based quality management product for organizations that review and score service interactions across channels. It supports coaching workflows, AI-assisted scoring and compliance reviews, with omnichannel QA covering 100 agents. These tools bring quality review and coaching activities into a shared platform. The listed Acuity Core and Acuity Plus plans each cost $29.23 per user per month, with a 100-user minimum; Core includes up to five custom reports, while Plus lets customers select add-on modules separately. Acuity Max costs $41.61 per user per month and has the same minimum. Its plan description mentions advanced AI, analytics, automation and transcription features, though the details are truncated in the listing. The company is headquartered in Indianapolis, Indiana.
Good
- Supports coaching workflows.
- Includes AI-assisted scoring.
- Supports compliance reviews.
- Covers omnichannel QA for 100 agents.
- Core includes up to five custom reports.
Watch out
- No free plan is listed.
- Plans require at least 100 users.
- Acuity Plus add-on modules are selected separately.
Who it suits
It suits organizations that need omnichannel quality reviews, scoring and coaching workflows for teams of at least 100 users. Compliance review is also listed as a supported use.
Verdict
TouchPoint One Quality Management combines quality scoring, coaching and compliance review in a web product. Its listed plans have a 100-user minimum, so smaller teams may not fit the stated plan requirements.
Plans and prices
From TouchPoint One Quality Management's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Acuity Core | $29.23 a month | Minimum 100 users · includes hosting, support and general software updates · core platform features · Monthly SaaS fees are based on a minimum of 100 users. |
| Acuity Plus | $29.23 a month | Minimum 100 users · includes Acuity Core plus one or more add-on modules · quality and compliance monitoring is an add-on · Monthly SaaS fees are based on a minimum of 100 users. |
| Acuity Max | $41.61 a month | Minimum 100 users · includes Acuity Core and the full suite of Tier 1 and Tier 2 add-on modules · Monthly SaaS fees are based on a minimum of 100 users. |
The facts
Each one read from TouchPoint One Quality Management's own pages, with the date it was checked.
What it does
- Access controls
- CAPA user permissions are administrator-granted and control what a user may view, create, or edit.checked 7 Oct 2026
- Auto QA
- Auto QA analyzes 100% of customer interactions across all channels and provides immediate feedback and AI-driven insights.checked 7 Oct 2026
- Channels
- The quality assurance solution supports voice, chat, support tickets, and text-based customer interactions.checked 7 Oct 2026
- Customization
- The product page describes the CAPA solution as 100% customizable to meet customer needs.checked 7 Oct 2026
- Integration methods
- Acuity supports data connectors, REST API calls, and Secure FTP (SFTP) for system and data integration.checked 7 Oct 2026
- Integrations
- The product page says it connects with popular CRM and customer support systems and supports API connections to in-house or other systems.checked 7 Oct 2026
- Notable pricing limit
- Monthly Acuity SaaS fees are based on a minimum of 100 users.checked 7 Oct 2026
- Purpose
- Quality Management is part of Acuity, a cloud performance management platform for contact center operations.checked 7 Oct 2026
- Reporting
- The product offers standard quality and compliance reports, custom reports, audit logs, scorecard trackers, and pass/fail summaries.checked 7 Oct 2026
- Scorecards
- Flexible scorecards provide analytic modeling, and dashboards support filter-based drill-down at any organizational level.checked 7 Oct 2026
- Security and compliance
- Auto QA continuously monitors for regulatory and policy adherence, and the product page says this helps mitigate risks.checked 7 Oct 2026
- Support
- The pricing page says Acuity Core includes hosting, support, and general software updates.checked 7 Oct 2026
- Support hours
- TouchPoint One lists support hours as Monday through Friday, 7:00 AM to 6:00 PM.checked 7 Oct 2026
- Workflow
- Automated QM processing includes acknowledgements, supervisor coaching with timestamps, disputes or rebuttals, scheduled form release, and scorecard routing.checked 7 Oct 2026
The company
- Headquarters
- Indianapolis, Indiana, United Stateschecked 28 Sep 2026
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