Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
VisitAgentforce Contact Center vs TouchPoint One Quality Management
TouchPoint One Quality Management
6.1#18 in customer service qa softwareFrom $29.23 a monthWebAPI
VisitWhat both publish
| Fact | Agentforce Contact Center | TouchPoint One Quality Management |
|---|---|---|
| Headquarters | San Francisco, California, United States | Indianapolis, Indiana, United States |
Agentforce Contact Center plans
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
TouchPoint One Quality Management plans
- Acuity Core$29.23 a month
- Acuity Plus$29.23 a month
- Acuity Max$41.61 a month
Pick Agentforce Contact Center if…
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Pick TouchPoint One Quality Management if…
It suits organizations that need omnichannel quality reviews, scoring and coaching workflows for teams of at least 100 users. Compliance review is also listed as a supported use.