TouchPoint One Quality Management
6.1#18 in customer service qa softwareFrom $29.23 a monthWebAPI
VisitTouchPoint One Quality Management vs Voxjar
What both publish
| Fact | TouchPoint One Quality Management | Voxjar |
|---|---|---|
| Headquarters | Indianapolis, Indiana, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | The product page says it connects with popular CRM and customer support systems and supports API connections to in-house or other systems. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Quality Management is part of Acuity, a cloud performance management platform for contact center operations. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Support | The pricing page says Acuity Core includes hosting, support, and general software updates. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
TouchPoint One Quality Management plans
- Acuity Core$29.23 a month
- Acuity Plus$29.23 a month
- Acuity Max$41.61 a month
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick TouchPoint One Quality Management if…
It suits organizations that need omnichannel quality reviews, scoring and coaching workflows for teams of at least 100 users. Compliance review is also listed as a supported use.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.