Voxjar

C tier on Call Center Quality Management SoftwareScore 6.9 · #3 of 24

Android app: Not listed
Free plan: Yes
Paid plans from: $90/mo
Runs on: Web

voxjar.com

Summary

Voxjar is a web-based service that automates call monitoring and coaching by ingesting, transcribing, and scoring interactions. Its AI evaluator assesses calls against custom criteria, scorecards, conditional logic, and weighted questions. The service can track agent strengths, weaknesses, and topics, and generate summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations use AI credits, starting at 1 credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, while manual QA remains available. Basics is free and includes 3 users and 120 AI credits. QA Pro costs 90.00 USD per month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. Enterprise pricing is custom. Voxjar lists a 14-day trial. The pricing page states that it maintains SOC 2 Type II and encrypts data in transit and at rest. It also says customer conversations, transcripts, and evaluations are not used to train models.

Who it is for

Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.

What is good

Free Basics plan includes 3 users
Scores calls against custom criteria and scorecards
Transcribes calls in more than 100 languages
Optional PII redaction is available on all accounts

What to know first

Automatic AI evaluations pause when credits run out
Enterprise pricing is custom
QA Pro costs 90.00 USD per month

Verdict

Voxjar combines call scoring, transcription, and coaching, with a free plan and a paid QA Pro option. Teams using automatic evaluations should account for the credit limit, and Enterprise pricing requires an inquiry.

Voxjar plans and pricing

All plans

Basics Free 3 users · 120 AI credits · ~2 hours of Auto QA · upload 1 call at a time · basic QA tools voxjar.com · 29 Sept 2026

QA Pro $90/mo Monthly; annual billing option says “Save 10%” Unlimited users · ~500 hours of Auto QA per year · bulk call uploads · integrations · automations · reporting · coaching · audit logs voxjar.com · 29 Sept 2026

Enterprise Not published Custom Custom credits · SAML 2.0 SSO · custom integrations and data pipelines · realtime evaluations · white label · sub accounts voxjar.com · 29 Sept 2026

Compared on call center quality management software

Free plan: Yesvoxjar.com
Coaching workflows: Yesvoxjar.com
AI-assisted scoring: Yesvoxjar.com
Calibration tools: Yesvoxjar.com
Compliance reviews: Yesvoxjar.com
QA channels: voicevoxjar.com

Facts

Purpose: Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions.voxjar.com · 29 Sept 2026
Call QA: The AI evaluator assesses calls against custom criteria, scorecards, conditional logic, and weighted questions.voxjar.com · 29 Sept 2026
Conversation insights: Voxjar can track agent strengths, weaknesses, and topics, and generate summaries and coaching overviews.voxjar.com · 29 Sept 2026
Transcription: The site says Voxjar automatically transcribes calls in more than 100 languages.voxjar.com · 29 Sept 2026
AI credits: Evaluations start at 1 credit per minute of audio, while advanced and reasoning models use more credits per minute.voxjar.com · 29 Sept 2026
Credit limit: If credits run out, automatic AI evaluations pause until the next billing cycle or an add-on credit purchase; manual QA remains available.voxjar.com · 29 Sept 2026
Integrations: Listed connections include Aircall, Amazon S3, Azure Blob Storage, Five9, Genesys Cloud, NICE CXone, RingCentral, Slack, and Microsoft Teams.voxjar.com · 29 Sept 2026
Security: The pricing page states Voxjar maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.voxjar.com · 29 Sept 2026
PII redaction: The pricing page says optional PII redaction is available on all accounts at no charge.voxjar.com · 29 Sept 2026
Support: Free and paid users can access email and in-app support via Intercom, plus self-service documentation; dedicated support options are available for Enterprise.voxjar.com · 29 Sept 2026
Intended users: The Enterprise plan is described for BPOs, agencies, and organizations with special requirements.voxjar.com · 29 Sept 2026
Company history: Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond.voxjar.com · 29 Sept 2026