MaxContact Auto QA
7.4#2 in call center speech analytics softwareFrom £80 a monthWebAPIExtensionWindows
Visit| Fact | MaxContact Auto QA | Voxjar |
|---|---|---|
| Company legal name | The website footer identifies Trivoni Software Ltd, company number 09816677, with a Manchester registered address. | Crunchbase identifies the legal name as Voxjar AI Tech, Inc. |
| Founded | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Manchester, United Kingdom | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
It suits contact centre teams seeking automated quality scoring, compliance monitoring, and coaching insights across calls, chats, and email. It may also fit organizations that want to select eligible interactions by campaign, agent, result code, or volume.
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.