Click2Coach
Click2Coach is part of Envision’s workforce optimization suite, focused on agent effectiveness and customer experience.
What Click2Coach is
Click2Coach is part of Envision’s workforce optimization suite, focused on agent effectiveness and customer experience. It records calls, screens, email, and web chat; synchronized voice and multi-agent screen recording can capture up to three simultaneous screens per agent. LiveView supports real-time interaction monitoring and live desktop viewing. AI quality monitoring supports manual, assisted, and fully automated agent scoring and coaching. Other tools include transcripts, sentiment analysis, speech and desktop analytics, dashboards, reporting, and keyword or phrase search. Alerts can flag words, phrases, sentiment, silence, or talk-over. eLearning and targeted training tools support coaching, including individual and group feedback across multiple sites. The product is described as available on premises and in the cloud, with cloud solutions powered by Microsoft Azure. The datasheet states encryption in transit and at rest and lists PCI and HIPPA compliance. It describes service for organizations with 5 to 10,000+ agents and says the product fits with existing softphone systems. Pricing is on request; a separate price list gives commercial and GSA offer prices without a billing term or license unit.
Good
- Records calls, screens, email, and web chat
- Supports live desktop viewing
- Offers manual through automated scoring
- Includes targeted eLearning and coaching
- Available on premises or in the cloud
Watch out
- Pricing is available on request
- Listed price references give no billing term or license unit
Who it suits
Click2Coach may suit organizations that need interaction recording, quality reviews, and coaching across multiple teams or sites. Listed target markets include finance, public sector, healthcare, insurance, retail, travel, and utilities.
Verdict
Click2Coach combines recording, quality monitoring, analytics, and coaching tools. Request pricing and clarify licensing terms for the intended deployment.
The facts
Each one read from Click2Coach's own pages, with the date it was checked.
What it does
- Alerts
- The product can alert on words, phrases, sentiment, silence, and talk-over.checked 4 Oct 2026
- Analysis
- Features include transcripts, sentiment analysis, speech analytics, dashboards, reporting, and keyword or phrase search.checked 4 Oct 2026
- Analytics
- The suite includes speech and desktop analytics, and the screen capture suite offers transcript search, sentiment tracking, alerts, and live desktop viewing.checked 8 Oct 2026
- Audience
- The Envision suite is presented for executives seeking customer insight and quality managers seeking to improve agent performance.checked 8 Oct 2026
- Channels
- The datasheet lists interaction recording for calls, screens, email, and web chat.checked 4 Oct 2026
- Coaching
- Supervisors can coach individual agents and groups across multiple sites, using real call examples and online or one-to-one feedback.checked 8 Oct 2026
- Compliance
- The Envision datasheet lists PCI and HIPPA compliance.checked 8 Oct 2026
- Deployment
- Diagenix describes Envision as available on-premises in a customer data center or in its secure cloud hosted in Microsoft Azure.checked 8 Oct 2026
- Integrations
- Diagenix says its installation and integration services connect solutions to customers’ back-end systems, but the reviewed Click2Coach materials do not name specific integrations.checked 8 Oct 2026
- Learning
- The suite includes eLearning and tools for delivering targeted agent training and coaching.checked 4 Oct 2026
- Monitoring
- Click2Coach LiveView offers real-time monitoring of agent interactions and live viewing of agent desktops.checked 4 Oct 2026
- Pricing reference
- A Diagenix GSA price list shows a commercial list price of $642.00 and a GSA offer price of $546.56 for Envision Click2Coach, without stating a billing term or license unit.checked 8 Oct 2026
- Purpose
- Click2Coach is part of Envision’s workforce optimization suite for agent coaching and customer experience.checked 8 Oct 2026
- Quality and coaching
- AI quality monitoring supports manual, assisted, and fully automated agent scoring and coaching.checked 4 Oct 2026
- Quality tools
- The suite includes unlimited evaluation templates, dashboards, reporting, coaching, and targeted eLearning.checked 8 Oct 2026
- Recording
- Envision supports interaction recording for calls, screens, email, and web chat, including multiple monitors.checked 8 Oct 2026
- Scale and support
- The datasheet describes service for organizations with 5 to 10,000+ agents.checked 4 Oct 2026
- Security
- The Envision datasheet states that the solution provides full encryption in transit and at rest.checked 8 Oct 2026
- Security and compliance
- The datasheet states full encryption in transit and at rest and lists PCI and HIPPA compliance.checked 4 Oct 2026
- Support
- Diagenix says it offers technical support ranging from business-hours premium support to 24/7 support.checked 8 Oct 2026
The company
- Maker history
- Diagenix says it has helped companies for 25 years and identifies Marshfield, Massachusetts, as its headquarters; it does not state a founding year on that page.checked 8 Oct 2026
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