Click2Coach
5.6#18 in call center quality management softwareWebSelf-hosted
VisitClick2Coach vs Voxjar
What both publish
| Fact | Click2Coach | Voxjar |
|---|---|---|
| Coaching | Supervisors can coach individual agents and groups across multiple sites, using real call examples and online or one-to-one feedback. | Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations. |
| Integrations | Diagenix says its installation and integration services connect solutions to customers’ back-end systems, but the reviewed Click2Coach materials do not name specific integrations. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Click2Coach is part of Envision’s workforce optimization suite for agent coaching and customer experience. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Security | The Envision datasheet states that the solution provides full encryption in transit and at rest. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | Diagenix says it offers technical support ranging from business-hours premium support to 24/7 support. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Click2Coach plans
No prices published.
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick Click2Coach if…
Click2Coach may suit organizations that need interaction recording, quality reviews, and coaching across multiple teams or sites. Listed target markets include finance, public sector, healthcare, insurance, retail, travel, and utilities.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.