Click2Coach
5.6#18 in call center quality management softwareWebSelf-hosted
VisitClick2Coach vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Click2Coach | QualityDesk |
|---|---|---|
| Coaching | Supervisors can coach individual agents and groups across multiple sites, using real call examples and online or one-to-one feedback. | Coaching tools include form building, one-to-one and group sessions, self-coaching, assigned action points, follow-ups, notifications and calendar integration. |
| Integrations | Diagenix says its installation and integration services connect solutions to customers’ back-end systems, but the reviewed Click2Coach materials do not name specific integrations. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
| Purpose | Click2Coach is part of Envision’s workforce optimization suite for agent coaching and customer experience. | QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching. |
| Support | Diagenix says it offers technical support ranging from business-hours premium support to 24/7 support. | Official support is offered through in-app chat and email on weekdays, with a self-service portal available 24/7. |
Click2Coach plans
No prices published.
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick Click2Coach if…
Click2Coach may suit organizations that need interaction recording, quality reviews, and coaching across multiple teams or sites. Listed target markets include finance, public sector, healthcare, insurance, retail, travel, and utilities.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.