Medallia
The facts below are what the maker publishes about Medallia, checked and dated. Our editors have not written about it yet.
Plans and prices
From Medallia's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Medallia Experience Cloud | Priced on request | Experience Data Record pricing · unlimited users included · customer and employee data, analytics, workflows, security and self-service included · Priced in annual tiers; contact sales for pricing. |
The facts
Each one read from Medallia's own pages, with the date it was checked.
What it does
- Access controls
- Configurable protections include granular role-based access, data masking, field-level encryption with BYOK, and IP allowlisting.checked 12 Oct 2026
- Analytics
- Its analytics include AI-powered themes and root-cause analysis across structured and unstructured data.checked 12 Oct 2026
- APIs
- Medallia says its APIs and ETL can connect to data from legacy systems and support custom connectors.checked 12 Oct 2026
- Feedback capture
- The platform brings together signals including surveys, voice, chat, web behavior, social, employee feedback, and video feedback.checked 12 Oct 2026
- Integrations
- Medallia says it offers hundreds of out-of-the-box integrations, including Workday, Salesforce, ServiceNow, and Adobe.checked 12 Oct 2026
- Mobile
- Medallia Mobile lets employees view feedback, dashboards, metrics, and alerts and take action from the app.checked 12 Oct 2026
- Privacy
- Medallia states that it does not sell customers’ or end users’ personal information and offers tools for data deletion, export, and modification.checked 12 Oct 2026
- Purpose
- Medallia Experience Cloud helps enterprises turn experience data into business actions and performance improvements.checked 12 Oct 2026
- Security
- The security page lists SOC 2 Type II, GDPR/SCCs, CCPA, HIPAA, HITRUST, ISO 27001, ISO 27017, ISO 27018, ISO 27701, CBPR, and PRP.checked 12 Oct 2026
- Support
- Medallia offers implementation and onboarding, managed services, education and enablement, and strategic analytics and advisory services.checked 12 Oct 2026
- Who it serves
- Medallia describes solutions for customer experience, employee experience, contact centers, and market research.checked 12 Oct 2026
- Workflows
- Features include alerts, case management, role-based reporting, and closed-loop feedback workflows.checked 12 Oct 2026
The company
- Founded
- 2001checked 23 Sep 2026
- Headquarters
- McLean, Virginia, USA and Pleasanton, California, USAchecked 23 Sep 2026
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