Chattermill
Chattermill is web software for collecting and analyzing customer feedback.
What Chattermill is
Chattermill is web software for collecting and analyzing customer feedback. Its listed tools include sentiment analysis, NPS surveys, feature requests, and in-app feedback. These capabilities give teams several ways to gather customer input and organize it around sentiment, survey responses, product requests, or feedback submitted within an app. Chattermill was founded in 2015 and is headquartered in London, United Kingdom. It is a paid service, with pricing available on request. The listed platform is web, so the available facts describe browser-based access rather than desktop or mobile versions. For readers comparing feedback software, the clearest fit is a service that brings sentiment analysis and multiple feedback-collection methods together. The information here does not specify particular integrations, reporting options, or survey customization, so those details should not be assumed.
Good
- Includes sentiment analysis
- Supports NPS surveys
- Collects feature requests
- Supports in-app feedback
Watch out
- Pricing is available on request
- Listed platform is web
Who it suits
Chattermill may suit teams that want sentiment analysis alongside NPS surveys, feature requests, and in-app feedback. It is a web-based option for organizations willing to request pricing.
Verdict
Chattermill combines several customer-feedback methods with sentiment analysis in a web service. Pricing is on request, so prospective customers will need to ask for details.
Plans and prices
From Chattermill's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom pricing | Priced on request | Contact sales for a tailored quote |
The facts
Each one read from Chattermill's own pages, with the date it was checked.
What it does
- AI agent connections
- Chattermill supports connecting customer intelligence to AI agents through MCP, including Claude and ChatGPT.checked 7 Oct 2026
- AI agents
- Chattermill connects customer intelligence to Claude, ChatGPT, and other MCP-compatible agents.checked 7 Oct 2026
- AI analysis
- Lyra Agent analyzes feedback and provides answers with quantified evidence, charts, reports, and customer quotes.checked 7 Oct 2026
- AI data use
- Chattermill says customer data is used only to train that customer's own taxonomy and is not used to train models for other parties.checked 7 Oct 2026
- Alerts
- Chattermill can route real-time issue alerts to Slack, email, Jira, and other destinations.checked 7 Oct 2026
- Analysis
- Lyra Agent answers questions about customer feedback with quantified evidence, charts, reports, and customer quotes.checked 7 Oct 2026
- API
- The API can send data to Chattermill, enrich data there, and export Chattermill data to a data warehouse or other system.checked 7 Oct 2026
- Audience
- The platform is presented for enterprise CX, insights, product, and customer support teams.checked 7 Oct 2026
- Data residency
- Chattermill says its platform is hosted on Google Cloud Platform, with UK/EU data residency standard and US data residency available.checked 7 Oct 2026
- Feedback sources
- The platform connects with 65+ feedback channels, including surveys, reviews, support, social media, and voice calls.checked 7 Oct 2026
- Integrations
- Chattermill's integrations page lists connections including Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API.checked 7 Oct 2026
- Languages
- The platform overview says Chattermill analyzes feedback in more than 100 languages with automated translation and transcription.checked 7 Oct 2026
- PII redaction
- Chattermill says it automatically redacts personally identifiable information from feedback at ingestion, before storage or processing.checked 7 Oct 2026
- Proactive insights
- Lyra Agent monitors voice of customer data and automatically surfaces feedback trends and signals.checked 7 Oct 2026
- Purpose
- Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments.checked 7 Oct 2026
- Reporting
- Users can create custom reports with advanced filters and visualizations and add them to dashboards.checked 7 Oct 2026
- Security
- Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA.checked 7 Oct 2026
- Security certifications
- Chattermill states that it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA.checked 7 Oct 2026
The company
- Founded
- 2015checked 28 Sep 2026
- Headquarters
- Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom.checked 7 Oct 2026
- Intended teams
- Chattermill describes the platform as serving CX, product, insights, voice of customer, and customer support teams.checked 7 Oct 2026
